Mission, vision & values

Our vision

Safer communities through outstanding service — every call, every time.

Our mission

To provide emergency personnel and the public with exceptional communication services that help save lives and protect property.

Our values

Respect, Accountability, Integrity, Service, Collaboration

E-Comm, Emergency Communications for Southwest British Columbia Incorporated, is committed to providing effective and efficient emergency communication services in the interest of public safety and public service.   

The primary purpose of E-Comm is to supply emergency communications and related services to:

• Emergency Service Organizations
• Municipalities
• Regional districts
• Provincial government
• Federal government
• Government agencies

The main responsibilities of E-Comm are:

• Maintaining the wide-area radio system for police, fire and ambulance services
• Maintaining a post-disaster facility
• Operating the regional 9-1-1 call centre
• Providing dispatch services for various police and fire departments

Watch a short video to learn how E-Comm managed the influx of more than 41,000 calls for emergency response during the 2010 Winter Olympic and Paralympic Games.