Deaf, Hard-of-Hearing and Speech Impaired (DHHSI) Community

Text with 9-1-1

Text with 9-1-1 is a special text-messaging service for pre-registered Deaf, Deaf-Blind, Hard-of-Hearing and Speech Impaired (DHHSI) persons to access 9-1-1 services.

Click here to learn more about texting with 9-1-1 in Metro Vancouver and other areas. A Text with 9-1-1 infographic was created to help others learn about how this new service works; scroll to the bottom of this page to view the Text with 9-1-1 infographic or click here.

Text with 9-1-1 works differently than regular texting and there are very important things DHHSI persons need to know in order to use this special text service:

  • Ask your cellphone company (e.g. TELUS, Bell, Rogers) to make sure your cellphone can make voice calls and send/receive text messages. This is important.
  • Register your cellphone with your cellphone company (e.g. TELUS, Bell, Rogers). Click on this link to register: http://textwith911.ca/wireless-service-providers/
  • You must call from one of the communities listed here to use Text with 9-1-1 (E-Comm service area)
  • In an emergency, you must call 9-1-1 first to connect with a 9-1-1 operator.
  • Do not start texting until you get a text from the 9-1-1 operator.
  • A 9-1-1 operator will send you a text as soon as they can. This may take between 45-60 seconds due to the technology. If you do not get a text after a few minutes, hang up and try again or seek help from someone else (e.g. ask someone else to call 9-1-1 for you).
  • Text with 9-1-1 is available in English. A French interpreter can be contacted by the 9-1-1 operator if needed.

Members of the DHHSI community should visit www.TextWith911.ca to register their cellphones with their cellphone company and to learn more about how the system works.

NOTE: Calls to 9-1-1 via TTY (telephone typewriter) units will continue to be accepted. For more information on TTY please click this link: http://deafwellbeing.vch.ca/about.htm

Locations where Text with 9-1-1 is available (*E-Comm service area):

Anmore

Belcarra

Bowen Island

Burnaby

Coquitlam

Delta/Tsawwassen/
Ladner

Egmont

Elphinstone

Gibsons

Halfmoon Bay

Langley (City & Township)

Lions Bay

Maple Ridge

New Westminster

North Vancouver (District & City)

Pemberton

Pender Harbour

Pitt Meadows

Port Coquitlam

Port Moody

Richmond

Roberts Creek

Sechelt

Squamish

Surrey

Vancouver

West Howe Sound

West Vancouver

White Rock

Whistler

Furry Creek, Britannia, Porteau, Upper Squamish, Upper Cheakamus, Ring Creek, Pinecrest/Black Tusk Village

Howe Sound Communities of Ocean Point, Strachan Point, Montizambert Wynd, Bowyer Island and
Passage Island

Indian Arm/Pitt Lake Communities (Boulder Island, Carraholly Point, Northern Portion of Indian Arm and West side of Pitt Lake)

Pemberton Meadows, Mt. Currie, D’Arcy Corridor, Whistler-Pemberton Corridor

University of BC, University Endowment Lands, Barnston Island


If a caller uses TTY, the caller should:

  • Stay calm and call 9-1-1 from their TTY device
  • Give the 9-1-1 operator a moment to respond (this is important). The 9-1-1 operator should answer you by typing "911, Police, Ambulance or Fire GA" (for "Go Ahead".)
  • Tell the 9-1-1 operator what you need by typing: "police, fire department, or ambulance." Type your name, phone number and confirm your address.
  • Stay on the telephone/TTY if it is safe to do so. Answer the 9-1-1 call-taker's questions.

If a DHHSI caller doesn't have a TTY unit or pre-registered cellphone for Text with 9-1-1, the caller should dial 9-1-1 from a landline telephone and not hang up. The line will remain open. If you are calling from your home phone or a business telephone (a phone that plugs directly into a telephone outlet in the wall) the caller's address is displayed on the 9-1-1 operator's screen. This will allow the 9-1-1 operator to send police. For more information on TTY visit: deafwellbeing.vch.ca/about.htm


Click on the Text with 9-1-1 infographic below to learn more about Text with 9-1-1.


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