9-1-1 call statistics

Total number of 9-1-1 calls & monthly service level (SL)

Target SL: 95% (percentage of calls answered in five seconds or less). Total number of 9-1-1 calls* are for Metro Vancouver, Sunshine Coast Regional District, Whistler, Squamish, Pemberton and southern Squamish-Lillooet Regional District (includes abandoned calls).

Year # Calls / Monthly SL Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total Calls / Yearly SL
2014 # Calls 68,319 61,819 68,277                   198,415
Monthly SL 98% 97% 96%                   98%
2013 # Calls 66,493 61,408 67,555 65,681 73,028 76,403 82,806 80,994 75,858 71,981 67,652 71,835 861,694
Monthly SL 99% 99% 98% 98% 97% 98% 97% 98% 98% 98% 97% 98% 98%
2012 # Calls 74,103 70,125 74,508 73,811 79,101 77,661 80,627 82,512 80,393 76,252 70,692 71,786 911,571
Monthly SL 98% 98% 98% 98% 97% 98% 99% 98% 98% 97% 98% 98% 98%
2011 # Calls 74,338 67,714 74,661 75,902 79,774 84,001 85,324 84,060 82,490 80,241 75,192 77,494 941,191
Monthly SL 96% 97% 97% 96% 96% 96% 97% 97% 96% 96% 97% 98% 97%
*9-1-1 call volumes are generated through a TELUS database

 

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