9-1-1 call statistics

Total number of 9-1-1 calls & monthly service level (SL)

Target SL: 95% (percentage of calls answered in five seconds or less). Total number of 9-1-1 calls are for Metro Vancouver, Sunshine Coast Regional District, Whistler, Squamish, Pemberton and southern Squamish-Lillooet Regional District (includes abandoned calls).

Year # Calls / Monthly SL Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total Calls / Yearly SL
2011 # Calls 85,758 80,497 86,593 87,808 92,066 97,740 100,334 98,890 97,185 96,872 88,544 91,978 1,104,265
Monthly SL 96% 97% 97% 96% 96% 96% 97% 97% 96% 96% 97% 98% 97%
2010 # Calls 81,055 79,097 82,353 81,025 85,342 85,499 94,509 92,472 88,155 89,140 84,959 87,720 1,031,326
Monthly SL 96% 98% 97% 96% 96% 96% 95% 96% 96% 96% 96% 96% 96%
2009 # Calls 76,888 70,937 78,559 79,814 87,659 91,303 94,160 96,298 89,720 90,784 84,678 83,337 1,024,137
Monthly SL 98% 96% 96% 95% 94% 93% 96% 96% 96% 96% 97% 96% 96%
2008 # Calls 78,705 78,197 81,869 79,976 87,835 88,732 93,972 91,804 84,705 84,408 80,174 83,510 1,013,887
Monthly SL 98% 97% 98% 98% 97% 98% 98% 98% 98% 97% 97% 98% 98%
2007 # Calls 84,026 74,418 85,997 80,142 86,358 89,443 97,133 93,844 87,926 87,647 87,647 83,271 1,037,852
Monthly SL 96% 96% 95% 95% 94% 96% 97% 98% 98% 97% 97% 97% 96%
2006 # Calls 93,865 86,322 91,301 86,849 91,416 91,555 98,808 95,362 90,117 89,034 86,337 88,805 1,089,771
Monthly SL 98% 98% 97% 97% 96% 96% 94% 94% 95% 96% 95% 95% 96%
2005 # Calls 99,709 97,533 103,405 104,266 115,836 108,950 112,130 112,459 100,643 101,952 91,837 99,801 1,248,521
Monthly SL - - - - - - - - - - - - 97%
2004 # Calls 98,056 93,966 101,575 101,708 104,444 107,802 114,455 115,600 107,259 110,969 98,973 104,017 1,258,824
Monthly SL - - - - - - - - - - - - 95%
2003 # Calls 99,642 88,258 94,286 98,057 106,274 113,805 117,671 117,223 106,813 109,203 100,293 101,378 1,252,903
Monthly SL - - - - - - - - - - - - 95%
2002 # Calls 93,460 84,550 96,173 92,980 98,595 103,850 108,932 110,965 101,423 105,905 99,853 104,244 1,200,930
Monthly SL - - - - - - - - - - - - 96%

 

 

 

back to top

print page
9-1-1 Education