The TTY system
E-Comm can accept 9-1-1 calls from the hearing impaired through TTY (telephone typewriter) units.
If a caller uses a TTY, the caller should:
- Stay calm and dial 9-1-1 from their TTY device
- Give the 9-1-1 call-taker a moment to respond (this is important). The 9-1-1 call-taker should answer you by typing "911, Police, Ambulance or Fire GA" (for "Go Ahead".)
- Tell the 9-1-1 call-taker what you need by typing: "police, fire department, or ambulance." Type your name, address and phone number and confirm where help is needed.
- Stay on the telephone/TTY if it is safe to do so. Answer the 9-1-1 call-taker's questions.
If a Deaf or hearing/speech impaired caller doesn't have a TTY, the caller should dial 9-1-1 from a landline telephone and not hang up. The line will remain open. If you are calling from your home phone or a business telephone (a phone that plugs directly into a telephone outlet in the wall) the caller's address is displayed on the 9-1-1 call-taker's screen. This will allow the 9-1-1 call-taker to send police. Please note that your name and address do not display from cellular phones or a phone that is connected to your computer (known as Internet or VoIP phones).
For more information on TTY contact:
Kim Singh, Operations Manager, E-Comm 9-1-1