Emergency Dispatch
E-Comm provides dispatch services for a number, but not all, police and fire departments within Metro Vancouver, the Sunshine Coast Regional District and Whistler and Squamish.
E-Comm emergency call-takers and dispatchers are supported by a computer-aided dispatch (CAD) system that allows for swift and easy access to a wide range of information critical to emergency response.
The E-Comm Advantage:
- Experienced call-taking and dispatch staff
- CAD system displays residential and business phone numbers and addresses; information is verified by CAD mapping and address system*
- Detailed street maps and other municipal-specific information, such as locations of schools, community centres, floor plans, local landmarks, are at a dispatcher's fingertips
- Police dispatchers can share call and RMS (records management) data across regional boundaries (Lower Mainland)
- State-of-art back-up and redundant systems
- Information can be transmitted immediately to emergency responders through vehicle laptop computers or other devices
- The CAD system will position E-Comm to explore future technologies to support emergency response
- Mutual aid possibilities are greatly enhanced for officer and public safety
*cellular phones/providers provide only general location information to 9-1-1 call centres and internet phone (VoIP) providers do not provide location information.
Emergency agencies E-Comm dispatches for
