E-Comm in the news
2011 News Archive
Tuesday, December 20, 2011
Critical first responder business insights now available through briefing presentations
Targeted News Service
The CATA First Responder Vendor Outreach Forum was created for the purpose of getting the right technology into the hands of Canada's First Responders through interaction, open discussion, and community building with Canada's ICT vendors and other national and international experts.
Friday, December 9, 2011
Fire departments benefit from co-ordinated system
Coast Reporter
Roberts Creek and Halfmoon Bay are better prepared, safer and able to respond faster, thanks to the Project FIRES electronic records management system. The four Coast departments are the latest to join the E-Comm project that already serves 11 departments in the Lower Mainland.
Tuesday, December 6, 2011
New-look council to set 'new standards,' mayor says
Richmond Review
Mayor Malcolm Brodie paid tribute to two retired city councillors while welcoming the city's newest civic politicians in his inaugural address Monday at city hall. Coun. Bill McNulty continues as Richmond's representative on the E-Comm board.
Monday, November 28, 2011
Langley 911 dispatcher honoured for Olympic efforts
Langley Times
A Langley police dispatcher was part of E-Comm’s team which received a national public safety
award for their work during the 2010 Olympic Games in Vancouver.
Wednesday, November 9, 2011
Richmond News
Re: "Deaf's 911 calls must be heard" Opinion Letters, October 28. Article is a response submitted to the editor on behalf of
E-Comm from Mike Webb, vice president of technology.
Wednesday, November 2, 2011
'Rogue' dials to 911 blocking legitimate calls
Langley Times
Trousers and purses that make rogue calls to 911 are not only a nuisance but could also hold up a genuine emergency call to the E-Comm 911 dispatcher, the head of E-Comm told Township council last week.
Tuesday, October 11, 2011
Abbotsford police join E-Comm's radio network
CBC Radio
Abbotsford Police Chief Bob Rich talks about the improvement to public safety for officers and citizens after joining E-Comm's digital Wide-Area Radio Network.
Abbotsford police join E-Comm's radio network
CKNW
Cst. Ian MacDonald of the Abbotsford Police Department is a guest on the Simi Sara Show to discuss the benefits to joining E-Comm's Wide-Area Radio Network.
Abbotsford police join E-Comm's radio network
CTV News
Abbotsford Police Chief Bob Rich speaks about the improved communication for officers between Abbotsford and Metro Vancouver now that they are on E-Comm's Wide-Area Radio Network.
Abbotsford police join E-Comm's radio network
Global TV News
Abbotsford Police Chief Bob Rich speaks about the improved communication for officers between Abbotsford and Metro Vancouver now that they are on E-Comm's Wide-Area Radio Network.
Abbotsford's new E-Comm network will improve officer safety
Vancouver Sun (online)
The Abbotsford Police Department has joined with other Lower Mainland forces in a regional emergency radio system that will boost officer safety and improve communications, said APD Chief Bob Rich.
Abbotsford's new E-Comm network will improve officer safety
North Shore News (online)
The Abbotsford Police Department has joined with other Lower Mainland forces in a regional emergency radio system that will boost officer safety and improve communications, said APD Chief Bob Rich.
Abbotsford Police launch E-Comm radio system
Abbotsford News
Sixty Abbotsford Police officers who were deployed to assist in the Stanley Cup riot in June placed themselves in greater risk because they because they did not have an adequate radio system, Chief Bob Rich said Tuesday morning.
The Daily News (Kamloops)
Abbotsford Police are linking in to a high-tech radio communication system that will help officers channel efforts with 14 other police forces, including Vancouver, in such events as a riot.
Monday, October 10, 2011
Abbotsford joins other police forces on radio network
The Province (online)
The Abbotsford Police Department has joined with other Lower Mainland police forces in a regional emergency radio system.
Friday, October 7, 2011
Act fast, stay safe, call 9-1-1
Squamish Chief
In conjunction with Fire Prevention Week, article outlines what to teach your kids in the case of a fire: what to expect when calling 9-1-1, knowing your location and how to prevent accidental 9-1-1 calls.
Power outage - 0903 hrs, Gord MacDonald
Power outage - 1002 hrs, Gord MacDonald
CKNW
Jody Robertson, director of corporate communications speaks to Gord MacDonald on short hydro outage and E-Comm's 9-1-1 back-up systems.
Power Outage - 0937 hrs, Rean Ford
Power Outage - 1037 hrs, Erin Loxam
CKWX
Jody Robertson, director of corporate communications speaks to the CKWX newsroom on short hydro outage and E-Comm's 9-1-1 back-up systems.
Thursday, October 6, 2011
'Act fast, stay safe, get help' in emergencies
Whistler Question
In conjunction with Fire Prevention Week, article outlines what to teach your kids in the case of a fire: what to expect when calling 9-1-1, knowing your location and how to prevent accidental 9-1-1 calls.
Friday, September 30, 2011
Do your kids know what to do during a fire?
Coast Reporter (Sunshine Coast)
Article published in conjunction with Fire Prevention Week, covering 9-1-1 education and fire awareness for families.
Monday, September 19, 2011
Abbotsford Police begin using new E-Comm radio system
Abbotsford News
The Abbotsford Police Department has launched a new radio system, which is already receiving rave reviews from officers, according to Const. Ian MacDonald.
Saturday, September 10, 2011
The Globe and Mail
Moments before Vancouver police face off against a group of downtown rioters, a text message goes out to all cellphones within a 100-metre radius: "The Riot Act has been read. Return home." E-Comm 9-1-1 President & CEO, David Guscott, speaks about how a cell-broadcasting system would have been a vital tool in helping to manage the crowds on the night of the Vancouver Stanley Cup riots.
The Vancouver Sun
When terrorists unleashed their attack on Sept. 11, 2001, the first many people heard about it was when they turned on their TVs and saw the horrifying images of two planes slamming into the Twin Towers. Jody Robertson, director of corporate communications at E-Comm 9-1-1, is referenced in this article in relation to the assets and implications of emergency response systems in major events.
Friday, September 2, 2011
'Get ready for a riot, Vancouver'
The Vancouver Province
The Vancouver Province publishes a chronology of events leading to the 2011 Stanley Cup riots in Downtown Vancouver.
Thursday, July 28, 2011
The Globe and Mail
A Langley, B.C., family, who had SWAT members show up on their doorstep due to a false 911 call, appear to have become pioneer Canadian victims of an Internet phenomenon known as swatting. Jody Robertson, director of corporate communications, is interviewed on the topic.
The Vancouver Sun
A SWAT team surrounded a home in Langley this week after receiving a 911 call that a man had killed several people and was holding more hostage. Jody Robertson, director of corporate communications, is interviewed on the topic.
Monday, July 18, 2011
Keeping track; Events, people on the move, new businesses, good works
The Vancouver Sun
E-Comm 911, the emergency communication centre for southwest B.C., announces its new board of directors.
Saturday, June 25, 2011
The Vancouver Sun
Few bystanders physically fought off rioters last week, but new data shows hundreds did their part by phoning emergency dispatchers to report injuries, acts of vandalism and looting.
Thursday, June 16, 2011
The Bill Good Show
CKWX
Jody Robertson, director of corporate communications, was invited on the Bill Good Show to discuss E-Comm's staff, communication processes and performance of technology during the downtown Vancouver chaos. Her interview is cut short by live press conference coverage.
E-Comm radio technology withstands Stanley Cup chaos in Vancouver
News1130
Jody Robertson, director of corporate communications, speaks about E-Comm's staff, communication processes and performance of technology during the downtown Vancouver chaos following the last game of the Stanley Cup.
Monday, June 13, 2011
Keeping Track - Moves
Vancouver Sun
E-Comm appoints Michael Webb as its new vice-president of technology, Mike Dunbar as director, police services, and Dave Mitchell as director, fire services.
Thursday, June 9, 2011
A look back at the history and creation of E-Comm
Global TV News
Global TV gives a bit of a history lesson about the birth of E-Comm's wide-area radio network used by police, fire and ambulance. Jody Robertson, director of corporate communications and Patty Felch, dispatcher and trainer, help paint the picture of what emergency response looked like back in 1994 during the Canucks Playoffs, and how far we've come today.
Wednesday, June 8, 2011
CTV News Playoff Edition: Playoff phone overload
CTV News
CTV’s Peter Grainger reports on the issue of phone overload during major events such as the Canucks playoff games and Jody Robertson, director of corporate communications, provides advice to callers if they cannot get a signal when they need to dial
9-1-1.
Saturday, June 4, 2011
Resilient emergency systems rooted in hockey riot
Vancouver Sun
As hockey fever soars in British Columbia, those of us connected to emergency services aren't just thinking about the upcoming games. We're thinking about how far Metro Vancouver's public safety communication systems have evolved since the last time the Vancouver Canucks were within reach of the coveted Stanley Cup.
Wednesday, June 1, 2011
CTV News Playoff Edition: Emergency communication systems have improved since '94 Canucks riot
CTV News
Dispatcher Tammy Baines talks to CTV News about her memories of the '94 Canucks riots in downtown Vancouver and how we are more prepared than ever today. Jody Robertson, director of corporate communications, also speaks on how much our emergency communication systems have improved.
Monday, May 30, 2011
9-1-1 Calls during the Canucks playoff games
CKWX News
Jody Robertson, director of corporate communications, interviewed about the history of E-Comm's radio system and the potential impact of the Canucks playoff games on call volumes.
Thursday, May 19, 2011
Pemberton fire chief pleased with 911 system
Whistler Question
Pemberton Fire Rescue Service chief Russell Mack said the E-Comm 9-1-1 dispatch service that has now been operating for several weeks is making life much easier on his staff in a number of capacities.
Wednesday, May 4, 2011
After the shaking stops: stay off the phones
Sounding Board
President and CEO David Guscott discusses emergency communications after an earthquake.
Monday, April 18, 2011
9-1-1 Calls during the Canucks playoff games
CKNW News - 08:00 hrs
Jody Robertson, director of corporate communications, interviewed about the impact of the Canucks playoff games on call volumes.
9-1-1 Calls during the Canucks playoff games
CKNW News - 06:00 hrs
Jody Robertson, director of corporate communications, was interviewed about the impact of the Canucks playoff games on call volumes.
Thursday, April 14, 2011
9-1-1 misuse rampant
24 Hours
Fuming over that lousy chicken sandwich you were served? Scared of that daddy longlegs in your living room? E-Comm urges caution in calling emergency line.
Tuesday, April 12, 2011
9-1-1 Awareness Week
CKNW The Bill Good Show
David Guscott, president and CEO, Kt King, trainer and Jody Robertson, director of corporate communications, spoke to Bill Good about E-Comm, the work of call-takers and dispatchers and some dos and don'ts of calling 9-1-1.
Friday, April 8, 2011
Nuisance calls
CKWX News - 14:35 hrs
Jody Robertson, director of corporate communications, was interviewed about nuisance calls.
Nuisance calls
CKWX News - 15:35 hrs
CKWX reports on the problem of nuisance calls.
9-1-1 Awareness Week
CKNW The World Today
Jody Robertson, director of corporate communications, was interviewed about Emergency Service Dispatchers' and 9-1-1 Awareness Week and provides tips on preventing accidental calls.
Nuisance calls to 9-1-1
CKNW News
Jody Robertson, director of corporate communications, was interviewed about nuisance calls to 9-1-1.
Friday, April 7, 2011
Emergencies now more top of mind
The Langley Times
Several months ago, Langley's emergency planning co-ordinator Ginger Sherlock began the
groundwork for a campaign that would spell out in detail the agencies that exist to help us when we
need them.
Now, a month after the catastrophic earthquake and tsunami that devastated vast areas of northeast
Japan, the campaign has taken on a greater sense of immediacy and importance.
Witness Security System
CBC Television News
E-Comm Operations Manager Ryan Lawson speak about a new video app for phones where cameras are set up in your home and an alert is sent if someone breaks in.
Monday, March 14, 2011
9-1-1 use and the E-Comm Radio System after an earthquake/natural disaster
CBC Radio - On the Coast
E-Comm’s Director of Corporate Communications, Jody Robertson, discussed 9-1-1 use and the E-Comm Wide-Area Radio System as part of a panel discussion on earthquake/natural disaster readiness.
Wednesday, February 9, 2011
Cellphones calling 9-1-1; 182 abandoned calls made in 2 weeks to West Van police
North Shore News
West Vancouver residents who keep their phones in their pockets are endangering lives. That's the message from the West Vancouver police this week after the force received some 182 abandoned 9-1-1 calls over a two-week period.
Friday, February 4, 2011
Nuisance calls like mouse in house clog lines ; 911 MISUSE
London Free Press
E-Comm, which operates emergency communications in southwestern B. C, receives about 2,800 calls to 911 each day. But many are "nuisance calls" either accidents or non-emergencies.
Tuesday, February 1, 2011
Funny side of 911 calls potentially tragic
24 Hours
E-Comm, which operates emergency communications in southwestern B.C, receives about 2,800 calls to 911 each day. But many are either accidents or non-emergencies. They are referred to as “nuisance calls.”
Monday, January 24, 2011
City staff recommend Abbotsford leave Fraser Valley Regional District
Abbotsford News
Abbotsford's days as a member of the Fraser Valley Regional District may be numbered. City staff have recommended leaving the organization in favour of a single tier governance format.
Monday, January 18, 2011
Politicians disclose assets, liabilities
Tri-City News
Assets, liabilities and sources of income for Coquitlam city councillors were released this week, but the
papers offer scant information about the elected officials' personal financial dealings.
Monday, January 11, 2011
Proposed police tower makes waves
Abbotsford News
The Abbotsford Police Department is planning to shift the location of a proposed communications tower after encountering some resistance from area residents.
Sunday, January 8, 2011
Accidental pocket diallers hang up 911 responders
Globe and Mail
Every day in Canada's major cities, jostling cellphones are making hundreds of accidental 911 calls, leaving workers to distinguish real trouble from technology run amok.
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