E-Comm in the news
Firday, May 10, 2013
Holding operations for investigation, creating new
policy
Richmond News
Innovative laser pointer policy for
aircraft safety wins Community Safety Initiative of the Year award.
Thursday, May 9, 2013
Car thieves take the
bait
CASTANET.net
Taking the bait (car) didn't work out well
for two would be car thieves who were nabbed after a bait vehicle was stolen
Wednesday morning.
Tuesday, April 16, 2013
Explode myths to save lives
Chilliwack
Times
Emergency Service Dispatchers’ and 9-1-1 Awareness Week recognizes
the people who take those 9-1-1 calls that we all fervently hope we’ll never
have to make.
Friday, April 12, 2013
Lives
are on the line, so avoid wasting time
Burnaby Now
Emergency
Service Dispatchers’ and 9-1-1 Awareness Week recognizes the people who take
those 9-1-1 calls that we all fervently hope we’ll never have to make.
Friday, April 12, 2013
Lives are on the line, so avoid wasting time
The Record (New Westminster)
Emergency Service Dispatchers’ and 9-1-1 Awareness Week
recognizes the people who take those 9-1-1 calls that we all fervently hope
we’ll never have to make.
Wednesday, April 10, 2013
Lives are on the line, so listen up
Coquitlam
Now
Emergency Service Dispatchers’ and 9-1-1 Awareness Week recognizes
the people who take those 9-1-1 calls that we all fervently hope we’ll never
have to make.
Tuesday, April 9, 2013
Explodes myths to save lives
Langley
Advance
Emergency Service Dispatchers’ and 9-1-1 Awareness Week
recognizes the people who take those 9-1-1 calls that we all fervently hope
we’ll never have to make.
Tuesday, April 9, 2013
Explodes myths to save lives
Maple Ridge-Pitt Meadows
Times
Emergency Service Dispatchers’ and 9-1-1 Awareness Week recognizes
the people who take those 9-1-1 calls that we all fervently hope we’ll never
have to make.
Tuesday, April 9, 2013
Emergency calls no joke, 911 agency stresses
24 Hours
Vancouver
The annual 911 Awareness Week looks to dispel misconceptions
about the emergency phone service and to get locals to be more responsible in
their calls.
Friday, March 15, 2013
Write about justice, system not break-ins to vehicles
Vancouver Courier
Letter to editor
Wednesday, March 13, 2013
Coast Capital announces 2013 board of directors
Canada Newswire
Glenn Wong.
His extensive community involvement includes serving as a board member of the Canadian Media Fund and EComm 9-1-1.
Friday, March 8, 2013
Print Policies and procedures called into question after rash of break and enters in Vancouver parkade
Vancouver Courier
The following article was published in the Vancouver Courier this week with regard to a rash of vehicle break-ins in late November.
Tuesday, February 26, 2013
New Westminster police to move dispatch to E-Comm
Royal City Record
The New Westminster Police Department announced Monday that it will be relocating its dispatch
operations to E-Comm, the regional emergency communications centre for southwest British Columbia,
effective June 4.
Tuesday, February 26, 2013
NWPD joins E-Comm
New Westminster News Leader
The NWPD announced is switching over its dispatch to the E-Comm regional emergency communications centre instead of handling call-taking and dispatch in house. The transition is scheduled to take place on June 4.
Tuesday, February 19, 2013
Policing in B.C. is well coordinated
Burnaby NewsLeader
Along with PRIME, E-Comm, IHIT, the Integrated Gang Task Force and all the other integrated units in the province, the major aspects of policing are managed at a provincial level. This still leaves control of policing at the grassroots in the hands of the municipalities. One might say it is the best of both worlds.
Wednesday, February 13, 2013
Burnaby to switch to E-Comm dispatch
Burnaby NewsLeader
The original version of this story stated Burnaby Fire Department dispatch will be transitioning to E-Comm. This a corrected version of the article.
Tuesday, February 12, 2013
Crooks about to find that bait leads police to them; Thieves will have
another hurdle when it comes to stealing from cars
Langley Advance
But there's a new message we need to get
out to thieves now - steal from a bait car,
go to jail."
Friday, February 8, 2013
E-Comm VP of Operations showcases
the value in working with E-Comm
Burnaby Now
Burnaby City staff recommended the move to 911 police dispatch service to E-Comm after a year of extensive
review of E-Comm's service model.
Tuesday, February 5, 2013
Police dispatch move raises staff concerns
Burnaby Now
Burnaby council made a smooth decision
to carry the city's move of its 911 police
dispatch service to E-Comm, though nine
members of the Operations
Communication Centre (OCC) showed up
to council hoping to stop the transfer.
Tuesday, February 5, 2013
New Westminster police consider E-Comm move
New Westminster News Leader
New Westminster is mulling over a
proposal to have its police department
dispatch done by the regional E-Comm
9-1-1 service instead of handling it
in-house.
Tuesday, February 5, 2013
9-1-1 infrastructure discussion pitting radio against phone lines
Keremeos Review
Opinion piece. In response to a recent article in this
newspaper, I find it interesting that the
Consulting firm (Planetworks) who has
now done several surveys for the RDOS,
criticized the method of transmission from
Kelowna (internet lines) and is now
pushing for upgrades and MORE radio links, including one on Okanagan Mountain.
Sunday, February 3, 2013
RCMP announce bait property cars; Cameras to capture smash and grab crimes of opportunity
North Shore News
Thieves who target valuables left in parked vehicles are likely soon to find themselves the subject of RCMP stings.
Friday, February 1, 2013
Police target theft from vehicles; Items with tracking technology will be left in cars to locate thieves
The Province
"Steal a bait car, go to jail." For a decade now, car thieves have heard that B.C. crime-prevention mantra - with remarkable results.
Tuesday, January 22, 2013
Dispatch costs carry a shock
Penticton Western News
After receiving an eye-popping cost
estimate from the RCMP, nine local
governments in southern B.C. have decided
to look elsewhere for a better deal on their
911 answering service.
Tuesday, January 22, 2013
How ta read the news
Hudson Bay Post Review
A spider loitering in your living room may seem like an emergency, but it does not warrant a call to 911.
Monday, December 31, 2012
Police won't kill a spider for you; Asking who won the game among most absurd 911 dial-ups, says Lower Mainland's EComm
Vancouver Sun
A spider loitering in your living room may seem like an emergency, but it does not warrant a call to 911.
Monday, December 31, 2012
Scary spiders no 911 emergency: dispatchers
Surrey North Delta Leader
Do not dial 911 to ask dispatchers who won the hockey game.
Thursday, December 27, 2012
Nuisance 9-1-1 calls
CTV
E-Comm’s Jody Robertson spoke about the problem of nuisance calls to 9-1-1 tying up resources.
Thursday, December 27, 2012
Nuisance 9-1-1 calls
Global
E-Comm’s Jody Robertson spoke about the problem of nuisance calls to 9-1-1 tying up resources.
Thursday, December 27, 2012
Nuisance 9-1-1 calls
Omni
E-Comm’s Jody Robertson spoke about the problem of nuisance calls to 9-1-1 tying up resources.
Thursday, December 27, 2012
Nuisance 9-1-1 calls
CKNW
E-Comm’s Jody Robertson spoke to guest host Steve Darling about the problem of nuisance calls to 9-1-1 tying up resources.
Friday, December 21, 2012
Another thief nabbed in bait car
Maple Ridge News
A Langley man was arrested by police early Friday after he stole a bait car in Maple Ridge.
Thursday, December 20, 2012
Many locals earn QE II Jubilee Medals
Surrey Now
From politicians to RCMP to volunteers to Justin Bieber, thousands of deserving Canadians have received the Queen Elizabeth II Jubilee Medal for their service since the office of the Governor General began awarding them in February 2012.
Wednesday, December 19, 2012
E-Comm's call to duty
Richmond Review
If you've ever dialed 911, and wondered who was on the other end of the call, the answer can be found inside a post-disaster-designed high-tech building across from the PNE in Vancouver.
Friday, December 7, 2012
South Surrey safety advocate receives national award
Peace Arch News
A South Surrey man honoured this fall for his “dedication and leadership in advancing public-safety practices” has yet another distinction under his belt.
Thursday, November 8, 2012
Surrey North Delta Leader
The Office of the Governor General of Canada has awarded E-Comm's vice-president of Technology Services, Michael Webb, P. Eng., with a Queen Elizabeth II Diamond Jubilee Medal.
Tuesday, November 6, 2012
9-1-1 pocket dials advertising campaign
CBC Radio
CBC Radio reported on E-Comm's new ad campaign that raises awareness of the problem of pocket dials to 9-1-1 tying up resources.
Wednesday, October 24, 2012
South Surrey man honoured with Queen's medal
Peace Arch News
A South Surrey man was honoured this week for his "long-standing dedication and leadership in advancing public-safety practices in B.C. and across the country."
Friday, October 5, 2012
CKNW
CKNW interviewed E-Comm Fire Dispatcher Corey Kelso on being mindful of turkey cooking during Thanksgiving weekend, which also happened to be the start of national Fire Prevention Week (Oct. 7 to 13).
Friday, October 5, 2012
CBC Radio
CBC Radio interviewed E-Comm Fire Dispatcher Corey Kelso on
being mindful of turkey cooking during Thanksgiving weekend, which also happened to be the start of national Fire Prevention Week (Oct. 7 to 13).
Friday, October 5, 2012
News 1130
News 1130 interviewed E-Comm Fire Dispatcher Corey Kelso on being mindful of turkey cooking during Thanksgiving weekend, which also happened to be the start of national Fire Prevention Week (Oct. 7 to 13).
Friday, October 5, 2012
CBC Television
CBC Television interviewed E-Comm Fire Dispatcher Corey Kelso on the 6:00 news on being mindful of turkey cooking during Thanksgiving weekend, which also happened to be the start of national Fire Prevention Week (Oct. 7 to 13).
Friday, October 5, 2012
CBC Television
CBC Television interviewed E-Comm Fire Dispatcher Corey Kelso on the 5:00 news on being mindful of turkey cooking during Thanksgiving weekend, which also happened to be the start of national Fire Prevention Week (Oct. 7 to 13).
Saturday, October 6, 2012
Roast the bird without getting all fired up
Vancouver Sun
When you're talking turkey this weekend, don't forget to keep an eye on the oven while the bird is roasting. E-Comm's fire dispatch team notes it typically sees a spike in the number of 911 calls over Thanksgiving weekend due to oven fires.
Friday, October 5, 2012
Thanksgiving turkey fires cause for concern
Coast Reporter
E-Comm’s fire dispatch team is warning families to be extra mindful of their turkey cooking during Thanksgiving weekend, which also happens to be the start of national Fire Prevention Week (Oct. 7 to 13).
Friday, October 5, 2012
Thanksgiving turkey fires cause for concern at 9-1-1 centre
South Delta Leader
E-Comm’s fire dispatch team is warning families to be mindful of their turkey cooking during Thanksgiving weekend.
*This article appeared in Fire Prevention Week sections of Black Press community newspapers across B.C. on Oct. 5.
Thursday, October 4, 2012
Turkey fires cause for concern at 911 centre
Squamish Chief
E-Comm’s fire dispatch team is warning families to be extra mindful of their turkey cooking during Thanksgiving weekend, which also happens to be the start of national Fire Prevention Week (Oct. 7 to 13).
Thursday, September 27, 2012
Maple Ridge-Pitt Meadows Times
Due to a dynamic spike in 911 picket calls, the District of Maple Ridge is asking mayors and councillors at this year's Union of B.C. Municipalities to consider a resolution to address this unnecessary strain on local emergency resources.
Wednesday, September 26, 2012
Prevalence of accidental calls to 9-1-1
Global Television
Global BC discusses the implications of 9-1-1 pocket dials following a resolution put forward at this year's Union of B.C. Municipalities to address the strain it puts on emergency resources.
Wednesday, September 26, 2012
Prevalence of accidental calls to 9-1-1
CBC Television
CBC News interviews Jody Robertson about the abundance of accidental 9-1-1 calls to E-Comm's communication centre and the efforts to combat the issue.
Wednesday, September 26, 2012
Prevalence of accidental calls to 9-1-1
CKNW
Jody Robertson of E-Comm speaks with CKNW's Phillip Till about the prevalence of accidental or "pocket-dial" calls to 9-1-1, a topic of discussion at the recent Union of BC Municipalities conference.
Wednesday, September 26, 2012
Mayor proposes resolution to reduce pocket-dialed 911 calls
Vancouver Sun
Hundreds of people accidentally pocket dial for emergency help every year in B.C.'s Lower Mainland and Sea to Sky regions.
Wednesday, September 26, 2012
Mayors focus on pocket 911 calls; Common problem results in unnecessary drain on local resources
The Province
Due to a dramatic spike in pocket 911 calls, the City of Maple Ridge is asking mayors and councillors at this year's Union of B.C.
Municipalities to consider a resolution to address this unnecessary drain on local emergency resources.
Thursday, August 23, 2012
What number to call on what occasion
Bowen Island Undercurrent
Cpl. Nancy Joyce of the Bowen Island RCMP talked about educating Bowen Island communities on the difference between using the 9-1-1 emergency line and when to call their local RCMP office's non-emergency number. She references E-Comm as the organization who takes their non-emergency calls after hours.
Thursday, August 16, 2012
News 1130
A five-year-old Vancouver Island girl bravely called 9-1-1 after her mother had a seizure. When the news hit the Lower Mainland,
E-Comm talked to News 1130 about the importance of teaching your kids how to use 9-1-1..
Thursday, August 16, 2012
Police want ID of bait car video star
Abbotsford News
The Abbotsford Police Department (APD) is asking for the public's help in identifying a man who apparently stole electronics from a bait car on July 27.
Friday, July 6, 2012
Looking back on 10 years of consolidated fire dispatch
Coast Reporter (Sunshine Coast)
July marks the 10th anniversary of Sunshine Coast fire departments being part of the first group of fire agencies to partner with E-Comm - the emergency communications centre for southwest B.C. - for its dispatch operations.
Wednesday, July 4, 2012
West Van police dispatch moving to Vancouver
North Shore Outlook
Calls for help to the West Vancouver Police Department will no longer be answered in West Vancouver come fall.
Tuesday, July 3, 2012
Vancouver Sun
E-Comm announces 2012-13 Board of Directors.
Wednesday, May 2, 2012
E-Comm takes more than a million 911 calls
Letter to the editor: Maple Ridge News
In response to Call RCMP, no matter what the crime published April 25, E-Comm submits a letter to the Maple Ridge News editor to add to their listing of 9-1-1 tips for callers.
Wednesday, April 25, 2012
Call RCMP, no matter what the crime
Maple Ridge News
If there's a crime, take the time and call police. Otherwise, they'll never know. A joint project between local business and community policing is asking anyone who sees anything to at least tell police about it, even if they think it won't result in a patrol car cruising by immediately.
Wednesday, April 18, 2012
Celebrating our everyday heroes: E-Comm brings teams together
The Richmond News
E-Comm 9-1-1 call-takers and dispatchers honoured with Community Safety Partner Agency Award at the Richmond Chamber of Commerce's 9-1-1 Awards.
April 13, 2012
About 1,000 'pocket dials' to 911 each month in Abbotsford
Abbynews.com
"Pocket dialing" and incorrect long distance attempts account for 17 to 20 per cent of all 911 calls made in the city, according to the Abbotsford Police Department.
Friday, April 13, 2012
Authorities will tweet if Stanley Cup troubles break out
The Globe and Mail
False information spread fast the night of the Stanley Cup riot. Rumours about street, bridge, and train-station closings only added to the chaos, as downtown Vancouver was besieged by violence and looting.
Friday, April 13, 2012
Richmond News
Nearly 300 people were expected to gather at the River Rock Theatre to honour the city's first responders last night at the Richmond Chamber of Commerce's 10th Annual 911 Awards.
Friday, April 13, 2012
Accidental 9-1-1 calls tie up emergency resources
Coast Reporter
More than 100,000 calls were made to 9-1-1 by accident within Metro Vancouver and surrounding areas in 2011, diverting valuable public-safety resources away from real emergency calls.
Thursday, April 12, 2012
9-1-1 awards honour community heroes
Richmond Review
A decade ago, former premier Mike Harcourt was making headlines-not for his politics, but a near-fatal fall at his cottage
on Pender Island. At the Richmond Chamber of Commerce 911 Awards Thursday night, Harcourt briefly recounted the ordeal which later became the subject of a book.
Wednesday, April 12, 2012
9-1-1 pocket dials reach all-time high
24 Hours
"Intimate" moments, a puck dropping, a car's engine or children playing in a park -- have reached an unprecedented high for exasperated 911 emergency call takers in the past year.
Wednesday, April 11, 2012
City TV
City TV reported on the problem of accidental calls to 9-1-1 on the Breakfast Television show.
Tuesday, April 10, 2012
Global
Global reported on the problem of accidental calls to 9-1-1.
Tuesday, April 10, 2012
CTV
CTV reported on the problem of accidental calls to 9-1-1 on the 6 p.m. news.
Tuesday, April 10, 2012
CTV
CTV reported on the problem of accidental calls to 9-1-1 on the 5 p.m. news.
Tuesday, April 10, 2012
CTV
CTV reported on the problem of accidental calls to 9-1-1 on the 7:30 a.m. news.
Tuesday, April 10, 2012
CTV
CTV reported on the problem of accidental calls to 9-1-1 on the 7 a.m. news.
Tuesday, April 10, 2012
CTV
CTV reported on the problem of accidental calls to 9-1-1 on the 6 a.m. news.
Tuesday, April 10, 2012
Omni
Omni Cantonese edition reported on the problem of accidental calls to 9-1-1.
Tuesday, April 10, 2012
CKNW
CKNW Simi Sara show reported on the problem of accidental calls to 9-1-1.
Tuesday, April 10, 2012
CKNW
CKNW morning news reported on the problem of accidental calls to 9-1-1.
Tuesday, April 10, 2012
CBC
Call-taker Cam McPherson spoke with Rick Cluff on the Early Edition about accidental calls to 9-1-1.
Tuesday, April 10, 2012
CBC
Steve Luce reported on the problem of accidental calls to 9-1-1.
Tuesday, April 10, 2012
News 1130
CKWX reported on the problem of accidental calls to 9-1-1 on their 8 a.m. newscast.
Tuesday, April 10, 2012
News 1130
CKWX reported on the problem of accidental calls to 9-1-1 on their 7 a.m. newscast.
Tuesday, April 10, 2012
Pocket dials behind huge number of bogus 911 calls
Surrey North Delta Leader
Pocket dials from cellphones are being blamed for most of the more than 100,000 bogus 911 calls that took up operators' time last year, diverting resources from real emergencies in the Lower Mainland.
Tuesday, April 10, 2012
Busy Metro Vancouver emergency operators plagued by accidental calls
The Province online
More emergency calls in Metro Vancouver are being made on cellphones than ever before but about ten per cent of those are being made by accident.
Tuesday, April 10, 2012
Accidental 911 calls top 100,000 in Metro Vancouver
Vancouver Sun online
More than 100,000 accidental 911 calls within the Metro Vancouver and surrounding areas in 2011 tied up valuable emergency resources, according to an analysis by E-Comm, the regional emergency communication centre.
Thursday, February 23, 2012
Pemberton crime stats show positive trend: RCMP
Whistler Question
Pemberton's RCMP detachment fielded fewer calls for service in 2011 compared to previous year and noticed decreases in the amount of offenses dealt with in several crime categories.
Monday, February 20, 2012
Text to 911 testing being planned for hearing and speech impaired community - I
Text to 911 testing being planned for hearing and speech impaired community - II
News 1130
Four Canadian 911 centres to pilot special technology being designed to enable texting to 911 for those with hearing and speech impairments.
Sunday, February 19, 2012
Text 911: Three-month trial starts in four Canadian centres
Vancouver Sun blog
The Canadian Radio-Television and Telecommunications Commission has announced the launch of a three-month trial that will allow people who can't communicate with 911 operators over voice calls to text from from their cellphones. The testing is aimed at gathering data for a report on the feasibility of rolling out the program nationwide.
Friday, February 17, 2012
Toronto Star
People with speech and hearing disabilities will soon be able to communicate with 911 services via text messages.
Friday, February 17, 2012
CRTC launches trial of 911 text messaging; Test involves hearing,speech impaired
Ottawa Citizen
There could soon be a new way to reach 911 services - text message. The Canadian Radio-television and
Telecommunications Commission (CRTC) announced Thursday that it would begin a three-month trial of a service that would allow people with hearing and speech impairments to communicate with emergency call centres via text message.
Thursday, February 16, 2012
CRTC to mount trial run of 9-1-1 text message system
Postmedia News
There could soon be a new way to reach 9-1-1 services - text message. The Canadian Radio-television and Telecommunications Commission (CRTC) announced Thursday that it would begin a three-month trial of a service that would allow people with hearing and speech impairments to communicate with emergency call centres via text message.
Thursday, February 16, 2012
Deaf, hard of hearing callers will be able to text message 911
Vancouver Sun
When James Henderson called 911 he was desperate to get help for his wife Nancy, who was choking. But Henderson is deaf and when he wasn’t able to communicate the details of the emergency on the call, it took more than 40 minutes for help to arrive.
Tuesday, January 31, 2012
Colwood, View Royal fire departments split from Langford dispatch
Goldstream News Gazette
Colwood and View Royal fire departments are breaking away from Langford's fire dispatch system after nearly 25 years, and will hire the call centre run by the Saanich fire department. Saanich dispatch is backed up by the larger E-Comm dispatch in Metro Vancouver should Saanich go down.
Monday, January 30, 2012
Saanich expands fire dispatch to View Royal and Colwood
Saanich News
Saanich dispatchers will soon answer fire emergency calls from View Royal and Colwood following a deal struck with the Saanich Fire Department last week. Their facility was built to withstand a major earthquake, and is backed by dispatch at E-Comm, should a regional disaster affect their local communities.
Sunday, January 22, 2012
Colwood and View Royal opt for fire dispatch service from Saanich
Times Colonist
Saanich expanded its fire dispatch service into the West Short this week, sparking once again talk of a unified emergency communications system for Greater Victoria. Assnich built a $600,000, "purpose-built" communications centre in 2008, which should withstand a major earthquake and is backed by the emergency communications centre, E-Comm, on the Lower Mainland.
Sunday, January 22, 2012
North Shore News
It was a December night three years ago when the phone rand in the radio room after 3 a.m.
Monday, January 16, 2012
Crime rates fall lower than expected
Vancouver Sun
Property crime and violent crime in Vancouver have already plunged lower than targeted levels set out in a 2008-12 strategic plan.
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