E-Comm in the news


Monday, July 21, 2014
911 calls from B.C. southern Interior to be handled in Vancouver
CBC
Emergency 911 calls in the southern Interior of B.C. will soon be answered by operators in Vancouver, saving the local governments just over $2 million a year.

Thursday, July 17, 2014
911 system ringing in big changes; Metro Vancouver: Radio network being updated, service provider expanding its reach
The Province
Big changes are coming for E-Comm, the people you talk to when calling 911 in Metro Vancouver.

Wednesday, July 16, 2014
Local 911 calls will be sent elsewhere; RCMP awards emergency call centre contract to Vancouver-based company
Alberni Valley Times
The North Island 911 Corporation has decided to use a new model for 911 call answering after the RCMP advised that it was not part of the police force's core business and decided the price would go up.

Tuesday, July 8, 2014
No local impact predicted for 911 change
Trail Daily Times
This fall, emergency 911 calls will be answered over 600 kilometres away but Greater Trail residents aren't expected to see a change in response time.

Thursday, July 3, 2014
911 calls going to the coast; Regional districts contracting the job to Vancouver firm in cost-saving move
The Daily Courier
The 911 operator you call in an emergency this fall will be in the Lower Mainland.

Wednesday, July 2, 2014
New service provider for Okanagan 911
Vernon Morning Star
This fall, 911 call answer services for local communities will move to a new service provider.

Tuesday, July 1, 2014
9-1-1 service goes private
North Island Gazette
The RCMP will be relieved of 911 call answering services and a private company will take on that share of the responsibility, following a study of options for emergency call-taking and fire dispatch by the North Island 911 Corporation.

Friday, June 27, 2014
9-1-1 call centre switching from Courtenay to Vancouver; Transfer 'will save taxpayers $1.7m'
Comox Valley Echo
Emergency 911 calls from across the North Island will be handled in Vancouver and not Courtenay from the fall.

Thursday, June 26, 2014
New 9-1-1 service model for the Valley coming
Comox Valley Record
A primary 9-1-1 call answering service for the Comox Valley and beyond will save around $1.7 million without compromising service, explained the president of the North Island 911 Corporation Wednesday.

Thursday, May 15, 2014
Call Prompts Police Break-In
Squamish Chief
The glass front door of a yoga studio in the Squamish Business Park was still boarded up on Monday (May 12), four days after an
apparent incidence of “swatting,” Squamish RCMP say.


Thursday, April 24, 2014
New Westminster Fire and Rescue Service steps up enforcement of apartment buildings
Royal City Record
A devastating apartment fire has sparked a push on enforcement of lowrise apartment buildings in the city.


Wednesday, March 19, 2014
Deaf 9-1-1 text service launches in southwestern B.C.
City TV

Smartphones can do all sorts of things so it may come as a bit of a surprise that this is a Canadian first. 9-1-1 is now reachable by text message in southwestern B.C. The service is only intended for people who are deaf, hard-of-hearing or speech impaired.

Wednesday, March 19, 2014
Deaf 9-1-1 service launches in B.C.
The Globe and Mail
Canada's first 9-1-1 service for the deaf is now serving southwestern British Columbia.

Wednesday, March 19, 2014
First 9-1-1 text service for deaf begins in B.C.
The Province
Canada's first 9-1-1 service for the deaf is now in operation. T911 service for the deaf, hard-of-hearing and speech impaired launched Tuesday in Metro Vancouver and other parts of southwestern B.C. covered by E-Comm, including Squamish, Whistler, Pemberton and the Sunshine Coast.

Wednesday, March 19, 2014
New 9-1-1 text service for hearing and speech impaired introduced
Prince George Citizen
Canada's first 911 service for the deaf is now serving southwestern British Columbia.

Tuesday, March 18, 2014
B.C. launches 9-1-1 text service for hearing and speech impaired
Huffington Post
Canada's first 9-1-1 service for the deaf is now serving southwestern British Columbia.

Tuesday, March 18, 2014
Canada's first text 9-1-1 service rolled out
Vancouver Sun
Canada’s first text with 9-1-1 service was rolled out Tuesday in Metro Vancouver to serve deaf, hard-of-hearing or speech-impaired callers trying to reach police, ambulance and fire emergency services.

Tuesday, March 18, 2014
Canada's first text 9-1-1 service for the deaf launched in Metro Vancouver
Metro News
People who are deaf, hard of hearing or speech impaired will now be able to access 9-1-1 with a simple text message if they live in Metro Vancouver.

Tuesday, March 18, 2014
New 9-1-1 text service for hearing and speech impaired in southwestern B.C.
CTV News
Canada's first 911 service for the deaf is now serving southwestern British Columbia..

Tuesday, March 18, 2014
New 9-1-1 text service for hearing and speech impaired
News1130
Canada's first 9-1-1 service for the deaf is now serving southwestern BC. E-Comm says T9-1-1 service for the deaf, hard-of-hearing and speech-impaired community launched today.

Wednesday, March 5, 2014
Prince George Moves to E-Comm Service
Global News

Starting in the fall, callers who dial 9-1-1 in the Prince George area will be connected to emergency operators in the Lower Mainland. The regional district has decided to go with the E-Comm communication centre and not renew its contract with the RCMP.

Tuesday, March 4, 2014
9-1-1 dials up Vancouver
Prince George Free Press

If you happen to call 9-1-1 this fall, the phone will ring in the Lower Mainland, not in Prince George. The Fraser-Fort George, Cariboo, Bulkley-Valley and Kitimat-Stikine regional districts have chosen a new provider to answer 9-1-1 calls.
Beginning this fall, 9-1-1 calls from these areas will be answered through E-Comm, the emergency communication centre in the Lower Mainland.

Monday, March 3, 2014
Accidental 9-1-1 calls put heavy burden on Vancouver's emergency call centre
Metro

Pocket dialing, children playing with phones and people simply hanging up are taking up to 10 hours a day for staff to handle, according to a report from E-Comm, an emergency communications centre.

Monday, March 3, 2014
Hundreds of accidental 911 calls every day taking hours to resolve
Global

There are about 200 accidental 911 calls to B.C.’s emergency communications centre, E-Comm, every day. Staff at the centre say these calls are taking up to 10 hours a day to handle, consuming resources that could otherwise be available to help people with real emergencies.

Monday, March 3, 2014
Accidental 911 calls a burden on resources: E-Comm
Vancouver Sun

Accidental calls to 911 are taking up to 10 hours a day of staff time, according to E-Comm, the emergency communications centre in southwest B.C.

Monday, March 3, 2014
Changes to 911 coming
Prince George Citizen

People who are deaf or hard of hearing will soon be able to text with 9-1-1 within the next three months.

Monday, March 3, 2014
Regional district changes 911 service
Terrace Standard

The Regional District of Kitimat-Stikine will switch to a new 911 call answer service this year as the contract with its current service expires.

Saturday, January 25, 2014
Texting with 9-1-1 will soon be available for the hearing and speech impaired
CKWX

People who are deaf or hard of hearing will soon be able to text with 9-1-1 within the next three months.

Saturday, January 25, 2014
Networks have been upgraded and those who are deaf or hard of hearing will soon be able to text with 9-1-1
CKNW

People who are deaf or hard of hearing will soon be able to text with 9-1-1.

Saturday, January 25, 2014
Texting with 9-1-1 will soon be an option for the hearing and speech impaired
CBU-AM

Listen to E-Comm Vice-President of Operations Doug Watson discuss texting with 9-1-1; a new feature that will soon be available for those who are deaf or speech impaired.

Saturday, January 25, 2014
Texting with 9-1-1 for the hearing and speech impaired
Global

Canadian wireless carriers have now upgraded their networks making it possible for people who are deaf or speech impaired to text for help.

Saturday, January 25, 2014
Texting with 9-1-1 will soon be available for the hearing and speech impaired
Vancouver Sun
Texting 9-1-1 is one step closer to reality with Friday's announcement that Canada's wireless carriers have upgraded their networks, making it possible to implement a text with 9-1-1 service for people who are deaf or speech impaired.

Tuesday, January 7, 2014
Not really a 9-1-1 emergency
Maple Ridge Pitt-Meadows Times
Yes, it is an emergency when the in-laws are arriving in an hour and you got the turkey in the oven too late and the cranberry sauce is still frozen berries in the freezer and you're sure what you're going to wear and... But it's not a 9-1-1 emergency.

Thursday, January 2, 2014
Not really a 9-1-1 emergency
Langley Advance 
E-Comm, the emergency communications centre that handles 9-1-1 calls for the Lower Mainland, released its "top 10 most absurd 9-1-1 calls of 2013.

Thursday, January 2, 2014
Top 10 most absurd 9-1-1 calls of 2013
Campbell River Mirror
In an effort to draw attention to the ongoing issue of 9-1-1 nuisance calls, E-Comm - the regional emergency communication centre for southwest B.C. - has released a list of 2013's most absurd reasons to call the emergency line.

Thursday, January 2, 2014
'My son won't give me the remote'

Brockville Recorder and Times

A list of the most "jaw-dropping" calls to Vancouver's 911 service in 2013 was released this week to raise awareness about the importance of only calling in case of a real emergency.

Thursday, January 2, 2014
'Can I rent a fire truck'; Vancouver lists 'most absurd' 911 calls
Edmonton Sun
A list of the most "jaw-dropping" calls to Vancouver's 911 service in 2013 was released this week to raise awareness about the importance of only calling in case of a real emergency.

Thursday, January 2, 2014
'My son won't give me the remote'
Pembrooke Observer
A list of the most "jaw-dropping" calls to Vancouver's 911 service in 2013 was released this week to raise awareness about the importance of only calling in case of a real emergency.

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