Media Information

For further information on E-Comm, please contact:

Corporate Communications
604-215-4956 or (Monday-Friday business hours)

For urgent media enquiries ONLY 604-512-3242
E-Comm is in operation 24-hours a day, seven days a week. Our administration hours are Monday through Friday,
8:00am - 4:30pm. Contact our receptionist at 604-215-5000.

Latest news releases

Tuesday, November 18, 2014
Interior 9-1-1 call-answer service successfully transferred to E-Comm
Vancouver, B.C.— As of 10:33 a.m. today, 9-1-1 calls from the Central and Southern Interiors are being answered by E-Comm—British Columbia’s largest 9-1-1 public-safety answer point.

Thursday, November 06, 2014
Local police dispatcher named Canada's top 9-1-1 trainer
The Canadian Association of Public-Safety Communications Officials (APCO) has awarded E-Comm 9-1-1 trainer, Samantha Bruehler, its Trainer of the Year award.

Tuesday, October 21, 2014
North Island 9-1-1 call-answer service successfully transferred to E-Comm
Today at 9:43 am, 9-1-1 call-answer service for the North Island 9-1-1 Corporation (NI9-1-1) successfully transitioned to E-Comm—British Columbia’s largest 9-1-1 public-safety answer point.

Wednesday, October 7, 2014
Northern Interior 9-1-1 call-answer service successfully transferred to E-Comm
At 10:25 am today, E-Comm—British Columbia’s largest 9-1-1 public-safety answer point—also became the first point of contact for 9-1-1 callers in the Fraser-Fort George, Cariboo, Kitimat-Stikine and Bulkley-Nechako regional districts.

Thursday, October 2, 2014
E-Comm fire dispatchers turn up the heat on fire safety planning
Smoke alarms that are properly installed and maintained are one of the best defences in the event of a fire, dramatically reducing deaths and injuries.

Wednesday, July 2, 2014
Interior regional districts moving 9-1-1 call answer to E-Comm
This fall, 9-1-1 call answer services for nine interior regional districts will move to a new service provider.

Wednesday, June 25, 2014
New call answering service model for north island 911
The North Island 911 Corporation will be using a new model to delivery primary 911 call answering services, following a study of options for 911 call-taking and fire dispatch.

Thursday, June 19, 2014
E-Comm announces 2014-2015 board of directors at ASGM
Vancouver, B.C.—E-Comm, the regional emergency communications centre, is pleased to announce its 2014-2015 board of directors.

Thursday, April 10, 2014
9-1-1 staff reach out with important reminders during awareness week
Vancouver, B.C.—Recognizing the dedication of 9-1-1 call-takers, dispatchers, technology specialists and support personnel, the Province of British Columbia has declared April 13-19 as Emergency Service Dispatchers’ and 9-1-1 Awareness Week.

Tuesday, March 18, 2014
Specialized 9-1-1 text service for Deaf, Hard-of-Hearing and Speech Impaired launched in Metro Vancouver
Vancouver, B.C.—E-Comm—the 9-1-1 answer point serving Metro Vancouver and other parts of southwest British Columbia—today launched Canada’s first Text with 9-1-1 (T9-1-1) service for members of the Deaf, Hard-of-Hearing and Speech Impaired (DHHSI) community, in conjunction with its emergency-service partners.

Monday, March 3, 2014
Accidental 9-1-1 calls a burden on public-safety resources
Vancouver, B.C.—Accidental calls to 9-1-1 are taking up to 10 hours a day for staff to handle, consuming resources that could otherwise be available to help people with real emergencies, according to estimates by E-Comm, the emergency communications centre located in southwest B.C.

Monday, March 3, 2014

Regional Districts switch to E-Comm for 9-1-1 call answer
9-1-1 call answer services will have a new provider in the Fraser-Fort George, Cariboo, Bulkley-Nechako and Kitimat-Stikine Regional Districts. Beginning this fall, 9-1-1 calls from these areas will be answered through E-Comm, the emergency communication centre located in southwest British Columbia.


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