Media Information

For further information on E-Comm or emergency services in southwest British Columbia, please contact:

Corporate Communications
604-215-4956 or (Monday-Friday business hours)

For urgent media enquiries ONLY 604-640-1342 (pager)
E-Comm is in operation 24-hours a day, seven days a week. Our administration hours are Monday through Friday,
8:00am - 4:30pm. Contact our receptionist at 604-215-5000.

Latest news releases

Thursday, April 10, 2014
9-1-1 staff reach out with important reminders during awareness week
Vancouver, B.C.— Recognizing the dedication of 9-1-1 call-takers, dispatchers, technology specialists and support personnel, the Province of British Columbia has declared April 13-19 as Emergency Service Dispatchers’ and 9-1-1 Awareness Week.

Tuesday, March 18, 2014
Specialized 9-1-1 text service for Deaf, Hard-of-Hearing and Speech Impaired launched in Metro Vancouver
Vancouver, B.C.— E-Comm—the 9-1-1 answer point serving Metro Vancouver and other parts of southwest British Columbia—today launched Canada’s first Text with 9-1-1 (T9-1-1) service for members of the Deaf, Hard-of-Hearing and Speech Impaired (DHHSI) community, in conjunction with its emergency-service partners.

Monday, March 3, 2014
Accidental 9-1-1 calls a burden on public-safety resources
Vancouver, B.C.—Accidental calls to 9-1-1 are taking up to 10 hours a day for staff to handle, consuming resources that could otherwise be available to help people with real emergencies, according to estimates by E-Comm, the emergency communications centre located in southwest B.C.

Monday, March 3, 2014

Regional Districts switch to E-Comm for 9-1-1 call answer
9-1-1 call answer services will have a new provider in the Fraser-Fort George, Cariboo, Bulkley-Nechako and Kitimat-Stikine Regional Districts. Beginning this fall, 9-1-1 calls from these areas will be answered through E-Comm, the emergency communication centre located in southwest British Columbia.


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