NOT THIS TIME.For 9-1-1 operators, the difference between singing and screaming can be a tough call. Every accidental call takes resources away from helping those with real emergencies.

Help us prevent accidental calls to 9-1-1 by following these tips:

TIP 1: Lock your keypad and secure your phone in a case before you put it in your pocket or toss it in your purse.

TIP 2: Don't pre-program 9-1-1 into any phone.

TIP 3: If you dial 9-1-1 by mistake, stay on the line and let the call-taker know.

TIP 4: Share these tips to help us help.