April – June 2018
9-1-1 service levels
9-1-1 calls placed to E-Comm*: 396,676
Service level achieved**: 98%
* Total number of 9-1-1 calls for Metro Vancouver and 25 other regional districts and communities spanning from Vancouver Island to the Alberta and U.S. borders to north of Prince George.
** Service Level Target: 95% of all 9-1-1 calls answered in five seconds or less.
Monthly number of 9-1-1 calls and service levels available online.
Number of 9-1-1 calls from landlines and cellphones
Landline: 113,648; 29%
Cellphones: 283,028; 71%
9-1-1 calls directed to police, fire and ambulance
9-1-1 availability: 100%
Radio network availability average: 100%
Number of radio transmissions: 10,816,701
Radio system air time (seconds): 125,463,325