Q2 service results and stats

E-Comm service stats

April – June 2018

9-1-1 service levels

9-1-1 calls placed to E-Comm*: 396,676

Service level achieved**:  98%

* Total number of 9-1-1 calls for Metro Vancouver and 25 other regional districts and communities spanning from Vancouver Island to the Alberta and U.S. borders to north of Prince George.

** Service Level Target: 95% of all 9-1-1 calls answered in five seconds or less.


Monthly number of 9-1-1 calls and service levels available online.


Number of 9-1-1 calls from landlines and cellphones

Landline: 113,648;  29%

Cellphones:  283,028;  71%


9-1-1 calls directed to police, fire and ambulance

9-1-1 calls directed to police, fire and ambulance


Technology

9-1-1 availability:  100%

Radio network availability average:  100%

Number of radio transmissions:  10,816,701

Radio system air time (seconds): 125,463,325