Q1 service results and stats

E-Comm service stats

January to March 2019

9-1-1 service levels

9-1-1 calls placed to E-Comm*: 408,956

Service level achieved**:  98%

* Total number of 9-1-1 calls for 25 regional districts served by E-Comm.

** Service Level Target: 95% of all 9-1-1 calls answered in five seconds or less.


Monthly number of 9-1-1 calls and service levels available online.


Number of 9-1-1 calls from landlines and cellphones

Landline: 118,950;  29%

Cellphones:  290,006;  71%


9-1-1 calls directed to police, fire and ambulance


Technology

9-1-1 availability:  100%

Radio network availability average:  100%

Number of radio calls:  13,157,419

Radio system air time (seconds): 83,106,449