Q2 service results and stats

E-Comm service stats

April to June 2019

9-1-1 service levels

9-1-1 calls placed to E-Comm*: 466,366

Service level achieved**:  96%

* Total number of 9-1-1 calls for 25 regional districts served by E-Comm.
Includes calls placed to the new South Island 9-1-1/Police Dispatch Centre

** Service Level Target: 96% of all 9-1-1 calls answered in five seconds or less.


Monthly number of 9-1-1 calls and service levels available online.


Number of 9-1-1 calls from landlines and cellphones

Landline: 121,614;  26%

Cellphones:  344,752;  74%


9-1-1 calls directed to police, fire and ambulance

Calls to 9-1-1 from Police, Fire and Ambulance

 


Technology

9-1-1 availability:  100%

Radio network availability average:  100%

Number of radio calls:  14,225,241

Radio system air time (seconds): 87,335,222