July – September 2015
9-1-1 service levels
9-1-1 calls placed to E-Comm*: 341,907
Service level achieved**: 98%
* Total number of 9- 1-1 calls are for Metro Vancouver, the Sunshine Coast Regional District, the Squamish-Lillooet Regional District, Whistler/Squamish and 18 regional districts in the northern, southern and central interiors and northern Vancouver Island.
** Service Level Target: 95% of all 9-1-1 calls answered in five seconds or less.
Monthly number of 9-1-1 calls and service levels available online.
Number of 9-1-1 calls from landlines and cellphones
Landline: 114,696; 34%
Cellphones: 227,211; 66%
9-1-1 calls directed to police, fire and ambulance
9-1-1 availability: 100%
Radio network availability average: 99.995%
Number of radio transmissions: 33,977,591
Radio system air time (seconds): 130,732,699