Q4 service results and stats

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October – December 2015

9-1-1 service levels

9-1-1 calls placed to E-Comm*: 307,984

Service level achieved**:  98%

* Total number of 9-1-1 calls are for Metro Vancouver, the Sunshine Coast Regional District, the Squamish-Lillooet Regional District, Whistler/Squamish and 18 regional districts in the northern, southern and central interiors and northern and central Vancouver Island.

** Service Level Target: 95% of all 9-1-1 calls answered in five seconds or less.


Monthly number of 9-1-1 calls and service levels available online.


Number of 9-1-1 calls from landlines and cellphones

Landline: 108,925;  35%

Cellphones:  199,059;  65%


9-1-1 calls directed to police, fire and ambulance

9-1-1 calls directed to police, fire and ambulance


Technology

9-1-1 availability:  100%

Radio network availability average:  99.996%

Number of radio transmissions:  32,179,508

Radio system air time (seconds): 122,180,050