January – March 2016
9-1-1 service levels
9-1-1 calls placed to E-Comm*: 312,231
Service level achieved**: 98%
* Total number of 9-1-1 calls are for Metro Vancouver, the Sunshine Coast Regional District, the Squamish-Lillooet Regional District and 22 other regional districts and communities in the northern, southern and central interiors and northern and central Vancouver Island.
** Service Level Target: 95% of all 9-1-1 calls answered in five seconds or less.
Monthly number of 9-1-1 calls and service levels available online.
Number of 9-1-1 calls from landlines and cellphones
Landline: 113,703; 36%
Cellphones: 198,528; 64%
9-1-1 calls directed to police, fire and ambulance
9-1-1 availability: 100%
Radio network availability average: 99.99%
Number of radio transmissions: 31,981,298
Radio system air time (seconds): 120,803,837