Q1 service results and stats

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January – March 2016

9-1-1 service levels

9-1-1 calls placed to E-Comm*: 312,231

Service level achieved**:  98%

* Total number of 9-1-1 calls are for Metro Vancouver, the Sunshine Coast Regional District, the Squamish-Lillooet Regional District and 22 other regional districts and communities in the northern, southern and central interiors and northern and central Vancouver Island.

** Service Level Target: 95% of all 9-1-1 calls answered in five seconds or less.


Monthly number of 9-1-1 calls and service levels available online.


Number of 9-1-1 calls from landlines and cellphones

Landline: 113,703;  36%

Cellphones:  198,528;  64%


9-1-1 calls directed to police, fire and ambulance

9-1-1 calls directed to police, fire and ambulance


Technology

9-1-1 availability:  100%

Radio network availability average:  99.99%

Number of radio transmissions:  31,981,298

Radio system air time (seconds): 120,803,837