No.58, Spring 2018

Clear and safe: first responders in the Lower Mainland using new radio technology

New radios provide better audio quality in extreme conditions.
New radios provide better audio quality in extreme conditions.

Police officers, firefighters and paramedics in the Lower Mainland are now communicating on a new radio system that enhances clarity of communications and safety for first responders.

The Next Generation Radio Program (NGRP), the planned replacement of the E-Comm Wide Area Radio Network, was completed in March—more than five years after planning for this major public safety infrastructure project began. The NGRP is the largest and most complex technology project E-Comm has undertaken since it implemented the first radio system almost 19 years ago.

“Providing high-performing equipment and an advanced and robust radio system is paramount for the safety of first responders who save lives, fight crime and protect property every day,” said Oliver Grüter-Andrew, E-Comm President and CEO. “The success of this on-time and under-budget project is the result of a huge collaboration between all E-Comm departments and our police, fire and ambulance partners from Lions Bay to Abbotsford.”

Agencies began moving to the new radio network in April 2017. Since then, more than 30 police, fire and ambulance agencies have made the switch to the new best-in-class radio system, which uses Project 25 (P25) technology.  Public safety agencies across North America have widely adopted P25. The final agency transition, Delta Fire & Emergency Services, happened on March 6, 2018.

“Providing high-performing equipment and an advanced and robust radio system is paramount for the safety of first responders who save lives, fight crime and protect property every day.”

Oliver Grüter-Andrew,
E-Comm President & CEO

“The new system is more advanced, more rugged and more resilient—enhancing the safety of first responders and the citizens they protect,” said Mike Webb, E-Comm Vice-President of Technology Services.  “It has been a tremendous project to be involved with and I would like to thank everyone for their support to make it happen.”

Vancouver Fire and Rescue Services (VFRS) made the move to the new equipment and radio network on February 27.  “We’ve been involved since the beginning in picking the technical requirements for the new system,” said VFRS Deputy Chief Tyler Moore. He added the new equipment and system is all about improving safety for firefighters. “With these new radios, we’re able to eliminate background noise so we have good, clear audio, even in a noisy environment.” First responders have chosen to encrypt radio channels. This means communication among first responders is secure and public privacy is protected when personal information is transmitted over the radio network during an emergency response.

Vancouver Fire and Rescue Services Chief Darrel Reid (second from the right) joins firefighters outfitted with new radios.
Vancouver Fire and Rescue Services Chief Darrel Reid (second from the right) joins firefighters outfitted with new radios.
Delta Fire & Emergency Services Chief Paul Scholfield makes his inaugural NGRP broadcast.
Delta Fire & Emergency Services Chief Paul Scholfield makes his inaugural NGRP broadcast.

Over the last year, E-Comm deployed or upgraded approximately 8,000 radios. In 2015, E-Comm and its partners selected Motorola Solutions Canada to supply radio infrastructure equipment and related services following an extensive competitive procurement process.

The replacement project started five years ago and required the completion of major activities such as the overall design of the network, procurement of an infrastructure vendor, building a test system and new radio sites, launching the network and managing agency transitions. 

Richmond Fire-Rescue Chief Tim Wilkinson: new digital network provides increased reliability and coverage.
Richmond Fire-Rescue Chief Tim Wilkinson: new digital network provides increased reliability and coverage.
Coquitlam Fire/Rescue moved to the new radio network on February 5.
Coquitlam Fire/Rescue moved to the new radio network on February 5.

The E-Comm Wide-Area Radio Network is the largest multi-jurisdictional, tri-service emergency radio system in the province and is used by police, fire and ambulance personnel within Metro Vancouver and parts of the Fraser Valley. First responders using the network generate nearly 11 million transmissions each month.

E-Comm's Wide-Area Radio map
E-Comm owns and operates the largest multi-agency public safety radio network in B.C. It is the largest multi-jurisdictional radio network of its kind and is built on earthquake-resistant infrastructure. Currently, BC Emergency Health Services within Metro Vancouver and Abbotsford, all police agencies in Metro Vancouver and Abbotsford and 15 fire agencies in Metro Vancouver use E-Comm’s radio network to communicate with each other.

Original E-Comm radio system retires after 19 years of service

Flicking the switch: turning off the old radio system.
Flicking the switch: turning off the old radio system.

E-Comm has begun the process of dismantling its old radio system. E-Comm officially shut down the Enhanced Digital Access Communications System (EDACS) on April 3, once police fire and ambulance agencies moved to the new radio system. General Electric invented the EDACS in the mid-1980s. When E-Comm established the Wide Area Radio Network in the Lower Mainland in 1999, the network used EDACS equipment and technology.

With the new radio network now in place using Project 25 technology, a standard widely adopted by public safety agencies in North America, E-Comm will spend the rest of 2018 dismantling EDACS. This involves:

  • Removing equipment from approximately 35 locations
  • Fully decommissioning three radio sites and returning those sites to their original condition—removing E-Comm’s footprint
  • Removing old antennas and cables from towers and rooftops
  • Removing large cabinets, each weighing more than 270 kilograms, from each site
  • Removing old batteries, each weighing more than 1,100 kilograms, from each site
  • Recycling the lead from batteries, copper from cables and steel from cabinets

The electrical equipment will all be taken to an e-waste facility to be recycled or re-used.


CEO Update:
Oliver Grüter-Andrew

Oliver Grüter-Andrew, E-Comm President and CEO

When I first joined E-Comm in September, 11 police and fire agencies in Metro Vancouver had already transitioned to the new P25 radio system. I’m now proud to report that we have more than 30 public safety agencies communicating over the network, with three additional fire departments joining the system.

This five-year, multi-million dollar radio replacement project was completed on schedule and under budget—a tremendous achievement that makes me glad to be part of such a phenomenal effort. The success of the Next Generation Radio Program (NGRP) is a testament to the technical and operational leadership of our region’s police, fire and ambulance partners, who have been involved in this project every step of the way. This best-in-class system could not have been built without their support and expertise. I would like to also acknowledge our Board of Directors for their leadership in overseeing the NGRP, and of course our hardworking technical staff for making sure every transition went as smooth as they did and for building the network from the ground up.

In other radio news, I’m pleased to confirm that Port Coquitlam Fire & Emergency Services, Langley City Fire Rescue Service and the Township of Langley Fire Department successfully joined the E-Comm radio system February 5, April 17 and May 23 respectively.

While radio agency transitions were a central focus for us this past quarter, we have also commenced development of a new strategic plan for E-Comm—one that is aligned with our vision of creating safer communities in British Columbia. Consultation with stakeholders across the public safety sector and research into what other public safety agencies around the world are doing has made up the bulk of the work so far. It’s fascinating to see the possibilities future technologies hold for our industry and what this might mean for public safety in our province. 

A special Board Task Force has been established to work directly with E-Comm’s executive team to develop our new plan. To date, the strategic planning process has included discussions with close to 200 stakeholders, including police and fire leadership, the provincial government, mental health organizations, Emergency Health Services and the technology sector. Strategic planning workshops have also been held with E-Comm management and staff, to gather insight from an internal perspective regarding our collective vision for the future. I look forward to keeping you updated on our strategic planning process in future issues of e-communiqué.


E-Comm welcomes Port Coquitlam Fire & Emergency Services as new radio partner

Port Coquitlam Fire & Emergency Services Chief Nick Delmonico
Port Coquitlam Fire & Emergency Services Chief Nick Delmonico: new radio system improves safety.

Technicians were busy at Firehall No. 1 in Port Coquitlam on the morning of February 5 installing new radio equipment in fire apparatus, as the city’s fire department became a new addition to the E-Comm Wide-Area Radio Network. The move means all fire departments in the Tri-Cities are now operating on the same radio system for the first time (Port Moody Fire Rescue joined in 2001 and Coquitlam Fire/Rescue in 2008), allowing them to communicate more effectively with each other and local police and ambulance agencies.

“Our old system was a single-channel system and the reception was poor,” said Nick Delmonico, Chief of Port Coquitlam Fire & Emergency Services. He says the new system gives Port Coquitlam firefighters interoperability between all emergency service agencies, and in particular, with those in the neighbouring communities of Coquitlam and Port Moody.

Port Coquitlam firefighters receive their new radios
Port Coquitlam firefighters receive their new radios.

“There are 61,000 residents of Port Coquitlam who rely on firefighters to keep them safe and to protect their property,” said Mayor Greg Moore. “Our residents can take comfort in knowing that their firefighters have the right technology at their sides.”

“The new system will make things safer for us,” added the Chief. The move also means Port Coquitlam firefighters are now communicating on the next generation radios and network—a system he says provides “clarity, multiple channels and more efficiency.” He also praised
E-Comm staff for what he calls “tremendous” support in the process. “It’s a huge undertaking to get this done.”


On track for opening in early 2019: South Island 9-1-1 Police/Dispatch Centre update

South Island 9-1-1 Police/Dispatch Centre construction
Crews made significant progress with construction during the first quarter of 2018.

Construction of the South Island 9-1-1/ Police Dispatch Centre continues to advance, with the project remaining on schedule for an early 2019 opening. Over the past few months, construction crews achieved a number of milestones, including concrete pours for the foundation and the second floor. This spring, crews are focusing on wall formation and the roof.

South Island 9-1-1 Police/Dispatch Centre construction

South Island 9-1-1 Police/Dispatch Centre construction

The Capital Regional District-owned, two-storey, 1,200-square-metre facility amalgamates
9-1-1 call-answer and police dispatch services for the Victoria, Saanich, Central Saanich and Oak Bay police departments and local RCMP detachments. E-Comm will manage the centre on behalf of the police agencies.

When the centre opens next year, it will handle an estimated 95,000 9-1-1 calls annually. Once it’s fully operational, E-Comm will be handling more than 99 per cent of 9-1-1 calls in B.C. out of its two centres.

Project updates, images of building renderings, construction videos and photos are available on the Capital Regional District website.


E-Comm in the community

Our 9-1-1 moose ambassador ALI joined friends from the Vancouver Police Department at the 45th Vancouver Chinatown Spring Festival Parade on February 18.
Our E-Comm moose ambassador ALI joined friends from the Vancouver Police Department at the 45th Vancouver Chinatown Spring Festival Parade on Feb. 18.
E-Comm President and CEO Oliver Grüter-Andrew (centre) marks Pink Shirt Day at a Canadian Association of Chiefs of Police workshop in Vancouver on February 28.
E-Comm President and CEO Oliver Grüter-Andrew (centre) marks Pink Shirt Day at a Canadian Association of Chiefs of Police workshop in Vancouver on Feb. 28.

Q1 service results and stats

E-Comm service stats
January – March 2018

9-1-1 service levels

9-1-1 calls placed to E-Comm*: 357,169

Service level achieved**:  99%

* Total number of 9-1-1 calls for Metro Vancouver and 25 other regional districts and communities spanning from Vancouver Island to the Alberta and U.S. borders to north of Prince George.

** Service Level Target: 95% of all 9-1-1 calls answered in five seconds or less.


Monthly number of 9-1-1 calls and service levels available online.


Number of 9-1-1 calls from landlines and cellphones

Landline: 113,756;  32%

Cellphones:  243,413;  68%


9-1-1 calls directed to police, fire and ambulance

Pie chart of 9-1-1 calls directed to police, fire and ambulance


Technology

9-1-1 availability:  100%

Radio network availability average:  100%

Number of radio transmissions:  12,962,471

Radio system air time (seconds): 49,986,296


Note: NGRP network statistics will be reported starting in the second quarter of 2018, when all agencies are communicating on the P25 system.