Working at E-Comm

It’s your time to make a difference!

E-Comm is a recognized leader in emergency communications.  We are a place where you can assist the public and first responders when they are in the midst of crisis and provide them with the support they need.

Working at E-Comm

We are a team of more than 650 people unified by our passion for public service. We have created a collaborative and healthy work environment and are looking for people to join our team who share that passion and seek a challenge. Career growth opportunities include: police and fire call-taking, police and fire dispatch, technology services, corporate communications, agency liaising, training, staffing and management.


As we continue to grow as an organization, we remain focused on our values.

Respect Accountability Integrity Service Collaboration
Committed to being courteous, professional, fair, and non-judgemental in all our workplace relationships. Accept ownership of our actions and behaviours and the outcomes they produce. Conduct ourselves in a manner that is ethical, reliable, honest, and trustworthy. Solution-focused when confronted by challenges – being innovative whenever possible. Achieve success by working together in an atmosphere of open communication, where information is shared and involvement is encouraged.

Growth opportunities

At E-Comm, we support our employees’ pursuit of their professional goals and give them the opportunity to be cross-trained in other disciplines and gain knowledge, allowing them to achieve their career goals. We accomplish this by providing employees with:

  • Peer mentoring
  • Annual employee development days
  • Management training
  • Job shadowing

Salary and Benefits

E-Comm’s salary range for emergency / non emergency call taker and dispatcher roles

Position Annual Hourly
Call Taker training rate (during 9-month probationary period) $51,711.66 $25.83
Police/Fire Call Takers/Reports Agents (after probation period) $56,015.96 – $65,885.82 $27.98 – $32.91
Police/Fire Dispatchers $63,243.18 – $74,474.40 $31.59 – $37.20
Central/Charge Dispatchers (Senior Roles) $68,648.58 – $80,760.68 $34.29 – $40.34
Trainers $68,648.58 – $80,760.68 $34.29 – $40.34
Team Leads $60,740.68 – $71,451.38 $30.34 – $35.69

*2019 rates, as negotiated by E-Comm and CUPE 873-02


  1. Overtime (paid at 1.5x or 2x hourly rate per Collective Agreement)
  2. Statutory holiday pay (2x hourly rate)
  3. Shift differential for hours worked between 1800hrs-0600hrs (.90 per hour).

E-Comm’s competitive salary and benefits program includes:

  • Excellent extended health, dental benefits (benefits package for all Bargaining Unit positions)
  • Municipal Pension Plan
  • Generous vacation plan
  • Competitive salary with opportunity for increases
  • Employee savings plan (for those who qualify)
  • Employee assistance program (free counseling for you or your family members)

We are committed to creating a comfortable and healthy work environment for our employees:

  • On-site fitness facility and change rooms/showers
  • Zen Den (for employees needing to relax)
  • Lunch and learn sessions
  • Employee discount program
  • Employee computer purchase program
  • Recognition events throughout the year including service recognition
  • Compressed work week schedule
  • Free parking
  • Bicycle lock-up facility