E-Comm is the 9-1-1/dispatch communications centre that is utilized by various public safety agencies throughout B.C. Pursuant to the Emergency Communications Corporations Act, access to 9-1-1 recordings, dispatch, non-emergency and other records created by E-Comm for these agencies are under the custody and control of the originating emergency service agency and requests for their release must be made directly to that agency.
Emergency Communications Corporations Act (ECC ACT):
Section 9(1) of the ECC Act provides:
For the purpose of the Freedom of Information and Protection of Privacy Act, the records of an emergency communications corporation relating to any services provided to a member of the corporation are deemed to be the records of that member.
Section 9(4) of the ECC Act provides:
Despite the Freedom of Information and Protection of Privacy Act, a person does not have a right of access under that Act to a record of, or in the custody or under the control of, an emergency communications corporation that relates to services provided by the corporation to the Royal Canadian Mounted Police.
For clarity, if a police or fire department was involved, the specific police or fire department in the relevant jurisdiction should be contacted by you in writing. If the BC Emergency Health Services (BCEHS – ambulance service) was involved, then the BCEHS should be contacted directly by you in writing. You should provide these agencies with the date and time of your call (within 30 minutes), location and the phone number from which you placed the call. E-Comm, by virtue of the ECC Act, cannot release any agency record.
Non-emergency phone numbers for police, fire and ambulance are available on our website. Links to BCEHS and police agency Freedom of Information and Protection of Privacy Act (FIPPA) pages are listed below. For fire department requests, please contact the municipality in the relevant jurisdiction for information regarding their FIPPA request process. DO NOT call 9-1-1 for contact information.
Police Agency Freedom of Information websites
Abbotsford Police Department
Central Saanich Police Service
Delta Police Department
Nelson Police Department
New Westminster Police Service
Oak Bay Police Department
Port Moody Police Department
Saanich Police Department
South Coast B.C. Transportation Authority Police Service (Transit Police)
Vancouver Police Department
Victoria Police Department
West Vancouver Police Department
BCEHS (Ambulance) Freedom of Information website
Visit: BC Gov Website for an outline of the FIPPA process in British Columbia.
E-Comm Freedom of Information Requests
For access to records that relate to specifically to E-Comm, excluding requests for 9-1-1 recordings/dispatch or other agency records, please complete our FIPPA Request Form and submit it via email or mail.
Freedom of Information Requests
c/o Krystal Boros, FIPPA Officer
3301 East Pender Street
Vancouver, BC V5K 5J3
For other FIPPA-related inquiries, please email us at FIPPAOfficer@ecomm911.ca