News
Media Statement: Response to open letter of CUPE Local 8911
August 3, 2022Vancouver, B.C. – E-Comm has been very transparent about the fact that our organization is understaffed …
Learn MoreE-Comm estimates close to 20% of 9-1-1 calls in B.C. are accidental
July 20, 2022Dialing 9-1-1 by mistake may put others in danger by diverting critical emergency resources Vancouver, …
Learn MoreUPDATED: Rogers Communications Outage
July 8, 2022Vancouver, B.C., July 11 — At approximately 5:30 p.m. on July 10, Rogers Communications Inc., (Rogers) …
Learn More
Featured Stories
-
Pledging to protect 9-1-1
April 12, 2022Each and every one of us has an important role to play in keeping our loved …
Read More -
9-1-1 is a lifeline, no matter what language you speak
October 14, 2021In recognition of Global Diversity Month, E-Comm is reminding British Columbians that they do not need …
Read More
Getting Social with E-Comm 9-1-1
We’re excited to welcome our newest group of 9-1-1 call takers. Are you interested in joining our team? For current job opportunities at our #Vancouver and #Saanich locations, visit: https://t.co/oNI0zIc9EA #911BC https://t.co/A3W4DE27Ew
Please stay on the line if you accidentally dial 9-1-1. Valuable resources will be held up if our call takers have to call you back to determine whether it is a real emergency. #HelpUsHelp #911BC https://t.co/qdLkvBieUU
. @TELUS advises maintenance affecting landline/cell service in Keremeos, Boston Bar, Fraser Acres, Spuzzum, Yale, Lytton & Spences Bridge scheduled on Aug 13 11pm. Life-threatening emerg? Dial 911 in case service restored. No service? Head to doc/police/fire dept if able. #911BC https://t.co/QXEI2n1vaJ
Our deepest condolences to @CSaanichFire, all family and friends of Assistant Chief Forrest Owens. We are thinking of you and sending best wishes. https://t.co/AQGFOpaNv3
E-Comm 911
E-Comm is the largest 9-1-1 call centre in B.C., providing dispatch services for more than 70 police and fire departments and owns and operates the regional emergency radio communications system.
Please stay on the line if you accidentally dial 9-1-1. Valuable resources will be held up if our call takers have to call you back to determine whether it is a real emergency.
#HelpUsHelp by staying on the line and letting us know you’re ok. #911BC
#HelpUsHelp by staying on the line and letting us know you’re ok. #911BC
UPDATE: this maintenance is now complete.
TELUS advises maintenance affecting landline/cell service in Keremeos, Boston Bar, Fraser Acres, Spuzzum, Yale, Lytton and Spences Bridge is scheduled for August 13 10pm to August 14 6am. If you have a life-threatening emergency, try dialing 9-1-1 in case phone service is restored. If you don’t have service, ask a friend for help and/or head to nearest doctor’s office or police/fire services if you’re able. More info: TELUS. FYI Regional District of Okanagan-Similkameen, Fraser Valley Regional District, Thompson-Nicola Regional District, Provincial Health Services Authority - PHSA, BC RCMP. #911BC
TELUS advises maintenance affecting landline/cell service in Keremeos, Boston Bar, Fraser Acres, Spuzzum, Yale, Lytton and Spences Bridge is scheduled for August 13 10pm to August 14 6am. If you have a life-threatening emergency, try dialing 9-1-1 in case phone service is restored. If you don’t have service, ask a friend for help and/or head to nearest doctor’s office or police/fire services if you’re able. More info: TELUS. FYI Regional District of Okanagan-Similkameen, Fraser Valley Regional District, Thompson-Nicola Regional District, Provincial Health Services Authority - PHSA, BC RCMP. #911BC
It's been a busy first summer without #COVID restrictions. Police Call Takers Alysha & Cassandra remind us of the importance of only calling 9-1-1 for police, fire or medical emergencies when immediate action is required.
Please #HelpUsHelp by following these 5 tips:
1. Think before you dial 9-1-1. Only call if someone’s health, safety, or property is in jeopardy or a crime is in progress.
2. Know your location – especially if you’re calling from a cellphone, so we can send first responders to you faster.
3. Lock and store your cellphone to prevent accidental calls. This can help reduce pocket-dialed and misdialed 9-1-1 calls.
4. Don’t hang up if you call 9-1-1 by accident. It’s important to stay on the line and let us know you’re safe.
5. Help 9-1-1 call takers and dispatchers by providing the information they need. Please listen carefully, speak clearly and try to remain calm. Remember, answering the call taker’s questions will not cause a delay in the response.
#911BC #911Tips
Please #HelpUsHelp by following these 5 tips:
1. Think before you dial 9-1-1. Only call if someone’s health, safety, or property is in jeopardy or a crime is in progress.
2. Know your location – especially if you’re calling from a cellphone, so we can send first responders to you faster.
3. Lock and store your cellphone to prevent accidental calls. This can help reduce pocket-dialed and misdialed 9-1-1 calls.
4. Don’t hang up if you call 9-1-1 by accident. It’s important to stay on the line and let us know you’re safe.
5. Help 9-1-1 call takers and dispatchers by providing the information they need. Please listen carefully, speak clearly and try to remain calm. Remember, answering the call taker’s questions will not cause a delay in the response.
#911BC #911Tips
There are several fire advisories and restrictions across the province of B.C.
To report a wildfire, unattended campfire or open burning violation, please call 1-800-663-5555 (*5555 on a cellphone) or 9-1-1.
Fire Call Taker Ryan shares some tips on what to do when calling in a wildfire. #911BC #BCWildfire BC Wildfire Service
To report a wildfire, unattended campfire or open burning violation, please call 1-800-663-5555 (*5555 on a cellphone) or 9-1-1.
Fire Call Taker Ryan shares some tips on what to do when calling in a wildfire. #911BC #BCWildfire BC Wildfire Service
