News
Floods, fires, extreme heat and the pandemic did not deter nuisance calls to 9-1-1 in 2021
January 7, 2022Vancouver, B.C., January 7, 2022— Nuisance calls to 9-1-1 continued to divert the precious time of …
Learn MoreNew call transfer process aims to address strains on British Columbia’s 9-1-1 system
December 20, 2021December 1, 2021, Vancouver, B.C.—Effective today, E-Comm is implementing a process change that will help free …
Learn MoreE-Comm fire dispatchers earn national teamwork award
November 3, 2021A national public safety organization has recognized E-Comm’s response and coordination to the massive fire that …
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Featured Stories
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9-1-1 is a lifeline, no matter what language you speak
October 14, 2021In recognition of Global Diversity Month, E-Comm is reminding British Columbians that they do not need …
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Pitt Meadows firefighters enhance public safety by joining E-Comm’s radio network
September 14, 2021Pitt Meadows firefighters are now communicating on the E-Comm Wide-Area Radio Network, after joining the system …
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Getting Social with E-Comm 9-1-1
Not all crimes belong on 9-1-1! When non-urgent calls end up on the emergency line they divert critical resources away from people in emergencies who need urgent help from police, fire or ambulance. Learn more: https://t.co/T1jQUPr39P #911BC #HelpUsHelp https://t.co/0UXrmWITdz
On this year’s #BellLetsTalk Day, it’s more important than ever to speak up about mental health and support those around us. If you ever find yourself in a crisis, don’t hesitate to call 9-1-1. Our call takers are here to connect you to help 24/7. #911BC https://t.co/J3D5jJwadk
. @TELUS advises of an outage affecting landline/cell service in #GoldRiver, #BC. Life-threatening emerg? Dial 9-1-1 in case service is restored. No service? Ask a friend for help and head to nearest ER/doctor or police/fire department if able. #911BC FYI: @StrathconaRD https://t.co/qYzmiqQ3rd
We’ve got a new exciting role for the right person! Join our team as a Peer Coach Supervisor and provide leadership and operational oversight to call taker team leads, peer coaches & call takers. Apply by Jan 31. Learn more: https://t.co/R3r13SuFUD #911BC https://t.co/X66hWm3z5w
E-Comm 911
E-Comm is the largest 9-1-1 call centre in B.C., providing dispatch services for more than 70 police and fire departments and owns and operates the regional emergency radio communications system.
On this year’s #BellLetsTalk Day, it’s more important than ever to speak up about mental health. These last two years have been particularly hard with COVID-19 and the weather events impacting British Columbia.
If you’re ever in a crisis, don’t hesitate to call 9-1-1. Our call takers are here to connect you to help 24/7.
Learn more: https://letstalk.bell.ca/en/
#911BC #BellLetsTalk Bell Let's Talk
If you’re ever in a crisis, don’t hesitate to call 9-1-1. Our call takers are here to connect you to help 24/7.
Learn more: https://letstalk.bell.ca/en/
#911BC #BellLetsTalk Bell Let's Talk
*Update* this work has now been completed and landline/cell service has been restored.
TELUS advises of an outage affecting landline/cell service in Gold River, British Columbia. Life-threatening emergency? Dial 9-1-1 in case service is restored. No service? Ask a friend for help and head to nearest ER/doctor or police/fire department if able. #911BC
FYI: Strathcona Regional District - Strathcona Gardens, BC RCMP, Provincial Health Services Authority - PHSA
TELUS advises of an outage affecting landline/cell service in Gold River, British Columbia. Life-threatening emergency? Dial 9-1-1 in case service is restored. No service? Ask a friend for help and head to nearest ER/doctor or police/fire department if able. #911BC
FYI: Strathcona Regional District - Strathcona Gardens, BC RCMP, Provincial Health Services Authority - PHSA
Police Call Takers Marissa, Jake and Hanna share some important reminders on when and when not to call 9-1-1:
9-1-1 is for police, fire or medical emergencies when immediate action is required – such as a robbery, a large fire or when someone is severely injured.
For non-urgent police matters, you can call your local 10-digit non-emergency number or you can check to see if you can report crime on your local police website: www.nonemergency.ca
Lastly, please remember to refer to appropriate resources for to find other information (such as BC Hydro for power outages and #DriveBC for road conditions).
#HelpUsHelp keep 9-1-1 lines free for real emergencies. #KnowWhoToCall #911BC
9-1-1 is for police, fire or medical emergencies when immediate action is required – such as a robbery, a large fire or when someone is severely injured.
For non-urgent police matters, you can call your local 10-digit non-emergency number or you can check to see if you can report crime on your local police website: www.nonemergency.ca
Lastly, please remember to refer to appropriate resources for to find other information (such as BC Hydro for power outages and #DriveBC for road conditions).
#HelpUsHelp keep 9-1-1 lines free for real emergencies. #KnowWhoToCall #911BC
Did you know that #BC has access to a specialized texting service, Text with 9-1-1 (T9-1-1), that allows the Deaf/Deaf-Blind, Hard-of-Hearing or Speech Impaired (DHHSI) community to text with 9-1-1 call-takers? DHHSI members can pre-register to use this special text service at textwith911.ca
Last year, E-Comm received 30 T9-1-1 calls from registered users!
Learn more about this service and help us share this important resource: bit.ly/2uCX4T3 #911BC
Last year, E-Comm received 30 T9-1-1 calls from registered users!
Learn more about this service and help us share this important resource: bit.ly/2uCX4T3 #911BC
