News
E-Comm warns of continued high call volumes and lengthy waits on police non-emergency lines
July 28, 2021With 36 per cent of police non-emergency calls needing to be redirected, new E-Comm campaign urges …
Learn MoreB.C.’s 9-1-1 system one step closer to modernization
April 27, 2021Vancouver, B.C. – April 27, 2021—E-Comm, in close collaboration with its technology partners at TELUS, Avaya, …
Learn MoreFrustrated with food delivery? 9-1-1 is not on the menu
December 30, 2020Vancouver, B.C. – Whether you’re fed up with your food delivery, curious about COVID or have …
Learn More
Featured Stories
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Help Us Help by Making the Right Call
July 28, 2021Answering police non-emergency calls is an important part of the work we do on behalf of …
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E-Comm celebrates 22 years of public safety services
June 08, 2021Today marks 22 years of helping to save lives and protect property in British Columbia. Before …
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Getting Social with E-Comm 9-1-1
16 hours ago
Sending our best to the officer injured in this incident. Thinking of @VancouverPD today. https://t.co/aw2Vhm2bma
Sending our best to the officer injured in this incident. Thinking of @VancouverPD today. https://t.co/aw2Vhm2bma
Vancouver Police
@VancouverPD
#VPDNews: Vancouver Police are looking for witnesses and dashcam footage to a serious collision that injured a Vancouver Police officer yesterday afternoon in East Vancouver. https://t.co/DQNDiDlRla https://t.co/xM5BKehFi3
#VPDNews: Vancouver Police are looking for witnesses and dashcam footage to a serious collision that injured a Vancouver Police officer yesterday afternoon in East Vancouver. https://t.co/DQNDiDlRla https://t.co/xM5BKehFi3
18 hours ago
Some issues fall outside the scope of 9-1-1 and non-emerg, but it’s not always easy to know who to call. We’ve created a list of alternative resources to help you make the right call while keeping our lines free for emergencies & police matters: https://t.co/vTxZvhTfv8 #911BC https://t.co/WW0o5LfpBo
Some issues fall outside the scope of 9-1-1 and non-emerg, but it’s not always easy to know who to call. We’ve created a list of alternative resources to help you make the right call while keeping our lines free for emergencies & police matters: https://t.co/vTxZvhTfv8 #911BC https://t.co/WW0o5LfpBo
2 days ago
36% of non-emergency calls are redirected to a more appropriate resource like @canantifraud, @icbc or @bchydro. By making the right call, you can save yourself time, get help faster and keep critical resources free for genuine police matters. Learn more: https://t.co/EeReQVddXz https://t.co/aUvnHJgm1y
36% of non-emergency calls are redirected to a more appropriate resource like @canantifraud, @icbc or @bchydro. By making the right call, you can save yourself time, get help faster and keep critical resources free for genuine police matters. Learn more: https://t.co/EeReQVddXz https://t.co/aUvnHJgm1y
2 days ago
Some non-urgent crimes can be reported online, particularly when there is no known suspect or a period of time has passed. #911BC
Some non-urgent crimes can be reported online, particularly when there is no known suspect or a period of time has passed. #911BC
E-Comm 911
E-Comm is the largest 9-1-1 call centre in B.C., providing dispatch services for more than 70 police and fire departments and owns and operates the regional emergency radio communications system.
Some issues fall outside the scope of 9-1-1 and police non-emergency lines, but it’s not always straightforward knowing who to call.
We’ve created a list of commonly needed alternative resources to help you make the right call while keeping our lines free for emergencies and police matters. You will find contact information for organizations like BC Hydro (for power outages) and Canadian Anti-Fraud Centre (for fraud with no money lost) and much more. Visit: https://bit.ly/3ydx3FP #911BC
We’ve created a list of commonly needed alternative resources to help you make the right call while keeping our lines free for emergencies and police matters. You will find contact information for organizations like BC Hydro (for power outages) and Canadian Anti-Fraud Centre (for fraud with no money lost) and much more. Visit: https://bit.ly/3ydx3FP #911BC
Did you know that over a third of police non-emergency calls need to be redirected to a more appropriate resource? When you make the right call, you are not only saving yourself time and getting help faster, but you are also keeping critical resources free for genuine police matters.
Examples of alternative non-emergency resources:
-BC Residential Tenancy Branch
-City Services
-Canadian Anti-Fraud Centre
-HealthLink (8-1-1)
-ICBC
-BC Hydro
Learn more about how you can save yourself time and #HelpUsHelp by making the right call: https://bit.ly/3zOmpp9
Examples of alternative non-emergency resources:
-BC Residential Tenancy Branch
-City Services
-Canadian Anti-Fraud Centre
-HealthLink (8-1-1)
-ICBC
-BC Hydro
Learn more about how you can save yourself time and #HelpUsHelp by making the right call: https://bit.ly/3zOmpp9
Meet Police Call Taker Jamie – she answers both 9-1-1 and non-emergency calls. She’s passionate about public safety and has a tip to share!
“We know callers often have a lot of information that they want to provide, but let the call taker take the lead – we are trained to ask the best questions in the right order to ensure the safety of everyone involved.”
Thanks for helping save lives, Jamie! #911BC #HeroesBehindTheHeadset #HelpUsHelp
“We know callers often have a lot of information that they want to provide, but let the call taker take the lead – we are trained to ask the best questions in the right order to ensure the safety of everyone involved.”
Thanks for helping save lives, Jamie! #911BC #HeroesBehindTheHeadset #HelpUsHelp
Join our team as Workforce Scheduling Coordinator and be part of the team that helps saves lives and protect property in #BC.
We’re looking for someone who thrives on making a difference and embraces challenges. This role is responsible for the advance booking of Operations Centre staff for shift coverage, coordinating adjustments to staff schedules, verifying payroll information and providing support to Team Managers, Team Supervisors and Intraday Coordinators.
Learn more and apply for this job by August 8: https://bit.ly/2URiVU3 #911BC
We’re looking for someone who thrives on making a difference and embraces challenges. This role is responsible for the advance booking of Operations Centre staff for shift coverage, coordinating adjustments to staff schedules, verifying payroll information and providing support to Team Managers, Team Supervisors and Intraday Coordinators.
Learn more and apply for this job by August 8: https://bit.ly/2URiVU3 #911BC
