With a warm weekend forecast and the arrival of visitors to B.C. from around the world, E-Comm is anticipating an increase in calls for emergency services.
Larger crowds and more people spending time outdoors at beaches, parks and events, are expected to drive higher call volumes, for both 9-1-1 and non-emergency lines.
“Our teams are ready for increased call demand, and the public also has an important role to play in keeping 9-1-1 available for emergencies,” said Carly Paice, Communications Manager at E-Comm 9-1-1. “Knowing when to call 9-1-1 and what to expect when calling, for situations that require immediate assistance from police, fire, or ambulance, helps ensure we can respond quickly to those who need us most.”
When to call 9-1-1 and what to expect
Call 9-1-1 if someone’s life, safety or property is at risk, or if you are witnessing a crime in progress. Whenever in doubt, opt on the side of safety and call 9-1-1, a trained call-taker will assess the situation.
Following the lead of call takers in answering questions is the best way to help. Common questions during emergency calls often include: your location (where are you, where is this happening), the nature of the incident (tell us what is going on), parties involved (descriptions of people, vehicles or other entities on scene), timing (when did this occur) and safety (are there any weapons, is anyone hurt). Do not hang up until the call taker says it’s okay.
Knowing your location is important: an exact address is always best, but major landmarks and cross streets will also help us find you.
Help keep lines free for emergencies
Avoid calling 9-1-1 for non-urgent issues or by mistake. If you dial in error, stay on the line and let the call-taker know so they can quickly move on to assist others.
While most callers use 9-1-1 appropriately, E-Comm continues to receive calls that don’t belong on the emergency line. So far in 2026, examples of calls that have come in through 9-1-1 have included airline booking issues, lost cell phones, traffic complaints and food delivery concerns. These calls do not belong on 9-1-1 and tie up emergency call takers from being able to respond to real emergencies more quickly.
For resources on who to call for assistance for non-urgent matters find a list of resources on our website at nonemergency.ca
Tips for visitors
- While travelling anywhere in Canada, use 9-1-1 to call for help in an emergency.
- Free interpretation services are available on 9-1-1 in over 200 languages. If you need emergency help in another language, call 9-1-1 and say the name of your language.
- Messaging apps such as WhatsApp, Telegram, Signal, as well as texting to 9-1-1, are currently not supported for reaching 9-1-1 in British Columbia.
- Familiarize yourself with the local health and safety supports available by visiting Know Before You Go
Heat and summer safety reminders: who to call
- If you have health questions on heat-related symptoms, call 8-1-1 to speak with a public health nurse. If you, or someone else is in medical distress, call 9-1-1.
- Follow information and updates about heat warnings via Emergency Info BC and see latest information bulletin from the City of Vancouver.
- Questions about water/fire restrictions, public recreation areas, noise control and all other bylaw infractions should be directed to your local city services. In Vancouver, call 3-1-1.