E-Comm’s Southern Island Centre Celebrates 5 Years of Service

Oliver Grüter-Andrew, President & CEO at ECVI opening

Today marks the fifth anniversary of E-Comm’s South Island 9-1-1/Police Dispatch Centre, which officially opened its doors on March 6, 2019, a milestone for the organization which has grown considerably throughout this time.

The centre, which is built and owned by the Capital Regional District and operated by E-Comm, provides 9-1-1 call-answer, police call-taking and dispatch services for the Central Saanich, Oak Bay, Saanich and Victoria police departments and 11 RCMP detachments in the central and southern Vancouver Island region.

Victoria Police Chief Constable Del Manak with E-Comm dispatcher

Currently, around 100 employees work from E-Comm’s South Island centre, handling more than 1.4 million calls over the last five years. Of these calls include some of the most dynamic and challenging files, such as the 2022 mass casualty shooting in Saanich, where E-Comm staff were recognized for their outstanding contributions and heroic actions.

Their professionalism and dedication have been instrumental in coordinating multi-agency incidents, in ensuring both public safety and the safety of our first responder partners.

From Ladysmith to Sooke and from the Gulf Islands to Victoria, E-Comm is deeply proud to partner with first responders in ensuring the continued safety of communities across Vancouver Island.