NEWS RELEASE: Local police dispatcher named Canada’s top 9-1-1 trainer

Vancouver, B.C.—The Canadian Association of Public-Safety Communications Officials (APCO) has awarded E-Comm 9-1-1 trainer, Samantha Bruehler, its Trainer of the Year award. Bruehler, a Surrey resident, was recognized at a special ceremony during the APCO Canada conference currently underway in Vancouver.

Each year APCO Canada recognizes leaders in the public-safety communications industry, highlighting the work of individuals and teams who demonstrate excellence, leadership and passion for the work they do and the contributions they make to public safety. The newly established category of Trainer of the Year recognizes those who played an instrumental role in the success of a training program within a public-safety communications agency.

“Training is a critical element of effective 9-1-1 service and that’s why we place a tremendous amount of emphasis on it at our centre,” said E-Comm president and CEO David Guscott. “This award is a well-deserved recognition of Samantha’s continued commitment and the professionalism she and her teammates show each and every day.”

In 2013, E-Comm integrated two additional police agencies into its dispatch centre—New Westminster Police and the Burnaby RCMP, which resulted in more than 23,000 hours of preparation and planning by the E-Comm training team. Bruehler was recognized for her leadership role in developing the training materials and her mentorship of other trainers and staff during these important transitions.

“I am incredibly honoured to be recognized, alongside other distinguished public-safety professionals for the work we do in support of the first responders and communities we serve,” added Bruehler, who has been a trainer and police dispatcher for close to 13 years. “9-1-1 call-takers and dispatchers are critical to emergency services and it is exciting that the training of these dedicated professionals is now being recognized by APCO as significant contributor to emergency response.”

Each year APCO Canada brings together industry leaders, experts and professionals in public-safety communications to share information and ideas on 9-1-1 industry issues. This year’s conference took place in Vancouver November 3-6.


E-Comm is the largest 9-1-1 call centre in B.C.,servingMetro Vancouver, the Sunshine Coast, Whistler, Squamish, Squamish-Lillooet Regional District (south), the Northern Interior and Northern Vancouver Island. E-Comm also provides dispatch services to 33 police and fire departments throughout the Lower Mainland, Sunshine Coast and Squamish-Whistler areas, and operates the wide-area radio system used throughout Metro Vancouver by police, fire and ambulance personnel.

For more information about E-Comm visit or follow E-Comm’s Twitter feed @ecomm911_info.

Media contact:
Jody Robertson
[email protected]