Call Statistics

Our service level (SL) target is to answer 95 per cent of 9-1-1 calls in five seconds or less. Total number of 9-1-1 calls are for Metro Vancouver and 25 other regional districts and communities spanning from Vancouver Island to Alberta and from the U.S. borders to north of Prince George.

E-Comm is responsible for 92 per cent of the province’s 9-1-1 call volume with approximately 1.45 million 9-1-1 calls in 2017.

So far in 2018 (to the end of August), E-Comm’s provincial 9-1-1 call volume is 1,057,903:

  • 67 per cent of calls are for police
  • 27 per cent of calls are for ambulance
  • 6 per cent of calls are for fire

 

Year # Calls / Monthly SL Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total Calls / Yearly SL
2018 # Calls 124,422 109,771 122,976  122,238 137,656 136,782 155,431 148,627 1,057,903
2018 Monthly SL 98% 98% 99%  98% 98% 98% 98% 98%  98%
2017 # Calls 109,235 98,362 110,078 110,312 121,210 124,214 139,536 135,245 125,510 129,812 118,903 130,220 1,452,637
2017 Monthly SL 98% 98% 98% 97% 97% 97% 97% 99% 98%

98%

98% 98% 98%
2016 # Calls 103,345 99,332 109,554 111,207 119,106 116,108 127,586 128,542 113,679 113,980 108,199 117,778 1,368,416
2016 Monthly SL 98% 98% 98% 99% 98% 98% 97% 97% 98% 97% 97% 98% 98%
2015 # Calls 96,827 85,801 95,226 93,967 106,096 118,712 119,265 122,470 100,172 101,601 99,519 106,864 1,246,520
2015 Monthly SL 98% 98% 97% 98% 97% 96% 97% 97% 99% 99% 97% 98% 98%
2014 # Calls 68,319 61,819 68,277 67,381 75,165 73,493 83,278 84,735 78,113 82,412 88,453 101,036 932,481
2014 Monthly SL 98% 97% 96% 96% 96% 96% 97% 97% 98% 98% 98% 98% 97%
2013 # Calls 66,493 61,408 67,555 65,681 73,028 76,403 82,806 80,994 75,858 71,981 67,652 71,835 861,694
2013 Monthly SL 99% 99% 98% 98% 97% 98% 97% 98% 98% 98% 97% 98% 98%
2012 # Calls 74,103 70,125 74,508 73,811 79,101 77,661 80,627 82,512 80,393 76,252 70,692 71,786 911,571
2012 Monthly SL 98% 98% 98% 98% 97% 98% 99% 98% 98% 97% 98% 98% 98%
2011 # Calls 74,338 67,714 74,661 75,902 79,774 84,001 85,324 84,060 82,490 80,241 75,192 77,494 941,191
2011 Monthly SL 96% 97% 97% 96% 96% 96% 97% 97% 96% 96% 97% 98% 97%

NOTE: 9-1-1 call volumes are generated through a TELUS database. Increases to call volume in 2014 – 2017 are a result of E-Comm’s expanded service areas.