When to Call

9‑1‑1 is for police, fire or medical emergencies when immediate action is required: someone’s health, safety or property is in jeopardy or a crime is in progress. Please use 9‑1‑1 responsibly. Our call takers can’t provide information on the weather, power outages or municipal services. Don’t call 9-1-1 and ask for the non-emergency  phone number. Those numbers are located at nonemergency.ca, the front cover of your phone book or you can dial directory assistance (4‑1‑1) to request a number.

Our 9-1-1 call takers and dispatchers are highly-trained, dedicated professionals who will get you the help you need. Please remember these tips whenever you call 9‑1‑1.

Examples of when to call 9‑1‑1:

  • Events that involve an immediate threat to a person or property: screams, attacks, gunshots, fires, car accidents with injuries or any other medical emergency
  • A substantive, in-progress crime. This includes fights, break and enters (if there is a suspect on scene) or a report of an impaired driver
  • A serious crime that has just occurred (examples: sexual assault or robbery)
  • A suspicious circumstance that may indicate an imminent criminal act (examples: prowler, vandal)

Additional tips:

  • Know your location at all times
  • Don’t program 9‑1‑1 into any phone
  • If you call 9‑1‑1 accidentally, stay on the line and let us know
  • Lock and store your cellphone carefully to prevent accidental 9-1-1 calls
  • Do not text or tweet 9-1-1