Action Plan
On November 7, 2025, the Province of British Columbia released an independent review of E-Comm, outlining 26 recommendations aimed at improving how our services are governed and delivered across the province.
E-Comm accepts these recommendations and has created an action plan that outlines the priorities for implementation in 2026, including steps we are taking in collaboration with our public safety partners.
Action Plan Priorities for 2026
Our partners want to better understand the cost of our services and feel confident they're getting value for their taxpayers' dollars. We need to be clear about what our important services cost, find areas where we can work smarter, and smooth out processes that are more complicated than they need to be. In 2026, we will:
- Clearly explain how costs are calculated for different services and what to expect in the future.
- Demonstrate value through fair and predictable pricing by developing a service-based model that reflects the work we do. The model will be used to inform partners of 2027 levies and the 2027 budget cycle.
- Strengthen transparency and accountability by providing financial reports with clear, accurate and concise performance metrics, helping partners see the benefits of E-Comm’s consolidated model.
Whether answering calls, dispatching police and fire, or keeping our operations running, E-Comm is committed to providing a reliable and consistent public safety service across B.C. In 2026, we will:
- Define and describe our services in ways that are easy for our partners and the public to understand.
- Agree on clear service expectations and include them in our agreements with partners.
- Look at staffing requirements to make sure they support quality service delivery now and into the future.
- Successfully launch Next Generation 9-1-1, a major technology upgrade that will enable safer, faster and more flexible ways for people to communicate with 9-1-1.
We know that strong relationships with our partners and the communities we serve are important. In 2026, we will:
- Create an engagement plan with partners so we can better understand needs.
- Gather feedback through annual surveys to measure how satisfied our partners are with our services.
- Build ongoing two-way communication with the province and other stakeholders so we stay connected and accountable.
Updates
Financial Model Presentations
E-Comm spent much of the summer engaging with more than 40 municipalities and agencies to discuss the new financial model, outlining what it means for each individual partner while gathering feedback. Below are links to the presentations that supported those conversations.
