ALERT: Please help keep 9-1-1 lines free for emergencies. To report a violation of COVID-19 health restrictions, contact your local government bylaw offices. If you cannot reach the bylaw office, call your local police non-emergency line. In Vancouver, please call 3-1-1 or report your concern online.
9-1-1 call takers are the first point of contact for people needing immediate assistance from police, fire or ambulance. They answer incoming emergency calls and transfer those calls to the requested agency for response. All new employees are first trained in this triage process before receiving additional training to take on expanded responsibilities in Emergency / Non-Emergency call-taking, gathering vital information from callers to get them the help they need.