9-1-1 Call Takers

As the largest emergency communications centre in B.C., our 9-1-1 call takers are responsible for receiving emergency and non-emergency calls, creating reports, and relaying information to dispatchers and appropriate services.

A strong candidate is:

An Excellent Communicator 
You are fluent in English and have a commanding telephone presence. In high-stress situations, you are calm and can be assertive when necessary. You can quickly summarize and paraphrase information that you hear.

Service-Oriented 
You have a strong desire to help others through public service. Your customer service skills include conflict resolution and active listening.

Energetic 
You thrive in a fast-paced environment and are able to multi-task with ease. The opportunity to take a variety of calls excites and motivates you.

Collaborative 
You enjoy working in a team environment. The opportunity to be involved in mentorship and interactive training programs will elevate your work and learning.

Inquisitive 
You have a thirst for knowledge and are always looking to improve. When you ask questions, it is driven by your curiosity to understand a situation.

A candidate must have:

Effective Communication Skills 
Fluent in English both orally and in writing.

Computer Skills 
Must be able to type a minimum of 44 words-per-minute during a five-minute typing test.

Education 
High School Diploma or equivalent.

Availability 
Able to work full-time during a nine-month training period with minimal or no vacation time.

Geography 
Knowledge of southwest British Columbia with an emphasis on Metro Vancouver Area.

Work Authorization 
A Canadian Citizen or Permanent Resident residing in Canada for a minimum three of the last five years.

Security Clearance 

Upon a successful offer of employment from E-Comm, a candidate will be required to pass a Vancouver Police Department (VPD) Enhanced Security Police Clearance (ESC), as well as a Royal Canadian Mounted Police (RCMP) Reliability Security (RRS) Clearance, respectively carried out by the VPD and RCMP, facilitated by E-Comm. Applicants must be successful in  a VPD interview that will investigate your employment, education, associates, finances, drug and alcohol use, and criminal activity over the past 10 years.

Nice to have:

Additional Education 
Courses in public safety, emergency communications, or criminology.

Volunteer or Work Experience 
Experience working in a public safety or emergency services environment.

Superb Geography Knowledge 
Knowledge of British Columbia geography at a high level. This can include knowledge of street names, landmarks, tunnels, bridges and bodies of water.

Call Centre Experience 
Experience working in a high-pressure or high-volume call centre.

Take a quiz. Is being a 9-1-1 call taker the right career for you?