ALERT: Please help keep 9-1-1 lines free for emergencies. To report a violation of COVID-19 health restrictions, contact your local government bylaw offices. If you cannot reach the bylaw office, call your local police non-emergency line. In Vancouver, please call 3-1-1 or report your concern online.

Find your local non-emergency numbers
Menu
Page Banner

Become a 9-1-1 Call Taker

Be part of the team helping to save lives and protect property in British Columbia
Apply Now
Career Pathway

What is a 9-1-1 Call Taker

9-1-1 call takers are the first point of contact for people needing immediate assistance from police, fire or ambulance. They answer incoming emergency calls and transfer those calls to the requested agency for response. All new employees are first trained in this triage process before receiving additional training to take on expanded responsibilities in Emergency / Non-Emergency call-taking, gathering vital information from callers to get them the help they need.
The Call Taker Experience

Skills & Qualifications

Do you have the skills and qualifications necessary to help you be successful in a career as a 9-1-1 Call Taker?
Learn more
Accountable
Critical Thinker
Resilient
Empathetic
Flexible
Is 9-1-1 call-taking the right career pathway for you? Complete our self-assessment list to find out.
Learn more

Salary & Benefits

We are committed to creating a comfortable and healthy work environment for our employees and are proud to offer a competitive salary and benefits packages.
Learn more

Excellent extended health, dental benefits

Generous vacation plan

Competitive salary with opportunity for increases

Recognition events throughout the year

Recruitment Process

Pre-Screening and Assessment

Video Interview

Recruitment Testing Session [RTS]

Interview

Reference Check and Audiogram

Security Clearance

Learn more

Training Process

Learn more

Career Growth

Learn more

Current Opportunities

Join B.C.’s emergency communications team! We’re helping to save lives and protect property.
Find your role