As the largest emergency communications centre in B.C., our 9-1-1 call takers are responsible for receiving emergency and non-emergency calls, creating reports, and relaying information to dispatchers and appropriate services.
A strong candidate is:
An Excellent Communicator
You are fluent in English and have a commanding telephone presence. In high-stress situations, you are calm and can be assertive when necessary. You can quickly summarize and paraphrase information that you hear.
Service-Oriented
You have a strong desire to help others through public service. Your customer service skills include conflict resolution and active listening.
Energetic
You thrive in a fast-paced environment and are able to multi-task with ease. The opportunity to take a variety of calls excites and motivates you.
Collaborative
You enjoy working in a team environment. The opportunity to be involved in mentorship and interactive training programs will elevate your work and learning.
Inquisitive
You have a thirst for knowledge and are always looking to improve. When you ask questions, it is driven by your curiosity to understand a situation.
A candidate must have:
Effective Communication Skills
Fluent in English both orally and in writing.
Computer Skills
Must be able to type a minimum of 44 words-per-minute during a five-minute typing test.
Education
High School Diploma or equivalent.
Availability
Able to work full-time during a nine-month training period with minimal or no vacation time.
Geography
Knowledge of southwest British Columbia with an emphasis on Metro Vancouver Area.
Work Authorization
A Canadian Citizen or Permanent Resident residing in Canada for a minimum three of the last five years.
Security Clearance
Applicants must be successful in a Vancouver Police Department (VPD) interview that will investigate your employment, education, associates, finances, drug and alcohol use, and criminal activity over the past 10 years.
Nice to have:
Additional Education
Courses in public safety, emergency communications, or criminology.
Volunteer or Work Experience
Experience working in a public safety or emergency services environment.
Superb Geography Knowledge
Knowledge of British Columbia geography at a high level. This can include knowledge of street names, landmarks, tunnels, bridges and bodies of water.
Call Centre Experience
Experience working in a high-pressure or high-volume call centre.
Take a quiz. Is being a 9-1-1 call taker the right career for you?
Are you ready to answer the call? Find out more about the job of a call taker at E-Comm. Download this brochure or click on the image below.
