Through our 9-1-1 call centre, our wide-area radio network used by police, fire and ambulance personnel, and our integrated dispatch services for police agencies and fire departments, E-Comm provides emergency communication services in Metro Vancouver and 25 other regional districts across B.C. E-Comm is the largest 9-1-1 centre in British Columbia and is responsible for 92 per cent of the province’s 9-1-1 call volume.

  • Our Mission/Vision

    Our mission is to deliver exceptional emergency communication services that help save lives and protect property, and to advance public safety partnerships.

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    Leadership Team

    An eight-member executive leadership team guides E-Comm's day-to-day operations.

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    History & Facility

    The idea of creating a consolidated emergency communications centre in Metro Vancouver started in the aftermath of a hockey game.

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    Strategic Plan

    Vision 2020 is E-Comm's multi-year strategic plan to guide us to where we see ourselves in the public safety industry by the year 2020.

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    E-Comm is owned by its shareholders and operates on a not-for-profit/cost recovery basis. E-Comm has an annual operating budget of approximately $60 million.

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    Board Of Directors

    E-Comm is governed by a 19-member Board of Directors. The Board is responsible for overseeing E-Comm's strategic direction, finances and operating results.

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