E-Comm is the first point of contact for 9-1-1 callers in 25 regional districts in British Columbia, handling approximately 1.6 million 9-1-1 calls a year (99 per cent of B.C.’s 9-1-1 call volume). E-Comm also provides dispatch services for police and fire departments and operates the largest multi‐jurisdictional, tri‐service wide‐area radio network in the province used by police, fire and ambulance personnel throughout Metro Vancouver and parts of the Fraser Valley.

  • Our Mission/Vision

    Our mission is to deliver exceptional emergency communication services that help save lives and protect property, and to advance public safety partnerships.

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  • E-Comm 911 emergency dispatch leardership

    Leadership Team

    An eight-member executive leadership team guides E-Comm's day-to-day operations.

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  • E-Comm 911 emergency dispatcher facility

    History & Facilities

    The idea of creating a consolidated emergency communications centre in Metro Vancouver started in the aftermath of a hockey game.

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  • Strategic Plan

    E-Comm created (a)SPIRE 2025 to guide us as we work to provide exceptional emergency communication services in British Columbia.

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    Shareholders

    E-Comm is owned by its shareholders and operates on a not-for-profit/cost recovery basis. E-Comm has an annual operating budget of approximately $75 million.

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    Board Of Directors

    E-Comm is governed by a 19-member Board of Directors. The Board is responsible for overseeing E-Comm's strategic direction, finances and operating results.

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