Don’t let non-emergencies compete with real ones. Know the difference between when to call 9-1-1 and when to report your situation to the non-emergency line.
Our call takers answer both 9-1-1 and non-emergency calls, but we must prioritize emergencies. If you have to wait to speak with a non-emergency call taker, it’s because they are busy responding to 9-1-1 emergency calls. Thank you for your patience and understanding as we help people in life-threatening situations first.