Text with 9-1-1 (DHHSI)

Text with 9-1-1 (T9-1-1) is a specialized texting service available for people who are Deaf/Deaf-Blind, Hard-of-Hearing or Speech Impaired (DHHSI) that allows registered users to communicate with 9-1-1 call takers via text. To register visit www.textwith911.ca.

Watch the step-by-step video below in American Sign Language to learn how the service works and what to expect if you need to contact 9-1-1.

T9-1-1 works differently than regular texting and there are very important things DHHSI persons need to know in order to use this special text service:

    • You must pre-register your cellphone with your cellphone company (such as TELUS, Rogers, Bell). Visit this website to register: www.textwith911.ca
    • You must have a cellphone that can make voice calls and send/receive texts. If you are not sure if your cellphone can do both, check with your cellphone company (such as TELUS, Rogers, Bell).
    • Call from an area where T9-1-1 and cell service is available. Visit this website for a full list of communities where the service is available: www.textwith911.ca
    • In an emergency, you must first dial 9-1-1 like any other caller to establish a voice connection – this is the only way a text session can start. Do not start texting until you get a text from the 9-1-1 operator.

      Click map to enlarge and see areas where T9-1-1 is available in B.C.

It is important that DHHSI persons register their cellphone for T9-1-1 and learn how the service works. Visit www.textwith911.ca to register your cellphone and learn more.

We have a variety of education materials to help DHHSI persons and their families understand how T9-1-1 works, including a T9-1-1 diagram and special presentation that outlines the areas where T9-1-1 is available, details on how to register, how the service works and what to expect if you need to contact 9-1-1.

Locations where Text with 9-1-1 is available (*E-Comm service area):

Anmore Belcarra Bowen Island Burnaby Coquitlam Delta/Tsawwassen/Ladner
Egmont Elphinstone Gibsons Halfmoon Bay Langley (City & Township) Lions Bay
Maple Ridge New Westminster North Vancouver (District & City) Pemberton Pender Harbour Pitt Meadows
Port Coquitlam Port Moody Richmond Roberts Creek Sechelt Squamish
Surrey Vancouver West Howe Sound West Vancouver White Rock Whistler
Furry Creek, Britannia, Porteau, Upper Squamish, Upper Cheakamus, Ring Creek, Pinecrest/Black Tusk Village Howe Sound Communities of Ocean Point, Strachan Point, Montizambert Wynd, Bowyer Island and
Passage Island
Indian Arm/Pitt Lake Communities (Boulder Island, Carraholly Point, Northern Portion of Indian Arm and West side of Pitt Lake) Pemberton Meadows, Mt. Currie, D’Arcy Corridor, Whistler-Pemberton Corridor University of BC, University Endowment Lands, Barnston Island Vancouver Island
Central and Southern Interiors: Regional Districts of Central Okanagan, North Okanagan, Central Kootenay, Columbia-Shuswap, Okanagan-Similkameen, Thompson-Nicola, East Kootenay, Kootenay-Boundary and Squamish-Lillooet (North) Northern Interior: Regional Districts of Fraser-Fort George, Cariboo, Kitimat-Stikine and Bulkley-Nechako Peace River Regional District: Chetwynd, Dawson Creek, Fort St. John, Hudson’s Hope, Pouce Coupe, Taylor and Tumbler Ridge

NOTE: Calls to 9-1-1 via TTY (telephone typewriter) units will continue to be accepted.

If a DHHSI caller doesn’t have a TTY unit or pre-registered cellphone for Text with 9-1-1, the caller should dial 9-1-1 from a landline telephone and not hang up. The line will remain open. If you are calling from your home phone or a business telephone (a phone that plugs directly into a telephone outlet in the wall) the caller’s address is displayed on the 9-1-1 operator’s screen. This will allow the 9-1-1 operator to send police. For more information on TTY visit: https://deafwellbeing.vch.ca/

E-Comm Text with 9-1-1 statistics

Year # Calls Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total Calls
2023 # Calls 1 1 0 0 3 8 5 2 5 2 2 29
2022 # Calls 0 0 2 5 3 2 2 2 1 0 2 3 22
2021 # Calls 4 9 2 4 2 3 1 3 2 3 0 1 30
2020 # Calls 1 5 2 2 1 3 4 3 9 3 2 3 38
2019 # Calls 3 2 0 3 1 4 2 0 1 1 1 5 23
2018 # Calls 1 3  2  4 4 5 4 6 7 4 0 2 42
2017 # Calls 10 6 6 10 2 3 0 3 2 7 2 6 57

For total 9-1-1 call volume statistics and monthly service level numbers, visit our 9-1-1 call statistics page.