In 2022, E-Comm worked with local and provincial government partners to build support for a new provincial mandate for 9-1-1 in B.C., including a new governance and funding model. Municipally-funded 9-1-1 services in B.C. face a number of pressures, including growing call volumes, necessary and costly technology improvements, and coverage gaps in parts of the province.
In September 2023, local governments endorsed a special resolution at the Union of BC Municipalities convention, calling for a new provincial mandate for 9-1-1 services in B.C., including new provincewide service standards, governance model and provincial funding, through a levy on monthly cell phone bills.
On November 7, 2025, the Province of British Columbia released an independent review of E-Comm, conducted by EY, outlining 26 recommendations across governance, financial management, and operations. E-Comm accepts the findings and recommendations of the review and has developed an action plan of priorities for 2026 to begin implementing them in collaboration with our partners. This work is focused on on rebuilding trust and strengthening our role as a client-centric, leading provider of public safety communications.
Read the Province’s full independent review here and learn more about E-Comm’s action plan here.