Action Plan
On November 7, 2025, the Province of British Columbia released an independent review of E-Comm, conducted by EY, outlining 26 recommendations across governance, financial management, and operations.
In response, E-Comm has developed an action plan of priorities for 2026 to begin implementing these recommendations in collaboration with our partners, with an overall focus on rebuilding trust and strengthening our role as a client-centric, leading provider of public safety communications.
Action Plan Priorities for 2026
Strengthen confidence in E-Comm’s financial management and the value of its consolidated model by enhancing financial predictability and transparency, matching costs and pricing with services delivered and implementing cost containment and efficiency measures.
- Cost-of-delivery for each service line clearly defined, including future outlook;
- New service-based pricing and standardized service offerings developed for 2027 levies;
- Metrics for measuring efficiency incorporated in financial reporting, including comparison (where possible) of E-Comm to comparable service providers and/or agency self-delivery;
- Accurate, clear, concise reporting developed.
Strengthen operational and critical systems resiliency to ensure delivery of consistent, high-quality emergency communications services across B.C.
- Clear, standardized service and product offerings defined;
- Actionable, appropriate service targets established and adopted in contracts;
- Optimized staffing and resource requirements identified for Operations and corporate services;
- NG9-1-1 successfully launched.
Rebuild trust through structured stakeholder engagement to establish relationships and credibility to enact broader governance and provincial role changes.
- Client engagement plan defined and implemented, including prime contacts and reporting;
- Assessment options for client satisfaction identified;
- Multi-level engagement process with Province fully implemented as an ongoing structured practice.
