Updates

9-1-1 service saw 97% of calls answered in 5 seconds or less (target: 95%). Emergency police call-taking reached 92% in the Lower Mainland, and 90% on Vancouver Island (target: 88% of calls answered in 10 seconds). Non-emergency call-taking was at 81% of calls answered in 3 minutes or less for the Lower Mainland and reached 85% for Vancouver Island. All metrics are for the year-to-June 30.

Fire call-taking reached 95% (target: 90% of calls answered in 15 seconds), continuing the trend of strong service delivery for fire agency partners.

9-1-1 (+4%), police emergency (+2.1%) and non-emergency call volumes (+4.6%) were all up from the same period last year.

5,121,335 radio transmissions were made with 16,446 radios on E-Comm’s network in June with no disruptions. More than 3,100 additional radios were added to the system to support operational demands during FIFA.

E-Comm continues to implement the Action Plan in response to the independent provincial review. Below are some key recommendations we advanced this month:

• Financial Management: The new financial model has been approved by the Board, and E-Comm is preparing detailed preliminary impacts of what the new model means for local governments and agencies. To help municipalities understand and plan for the new model, E-Comm will phase in the changes over three years and will also use its surplus and reserve funds to help mitigate short-term impacts.
• Stakeholder Engagement: Individual briefings are being scheduled through July and August with agencies and municipalities, to provide details on the new model, including underlying drivers, pricing metrics and transition approach, and respond to questions and feedback.

• Next Generation 9-1-1 - NG9-1-1 business continuity planning has progressed to the “set” stage, with technical readiness complete; a cross-functional tabletop exercise is scheduled for September and staggered “go-live” start dates have been scheduled for the Fall.
• 2026-2027 Board of Directors – At E-Comm's Annual General Meeting on June 24, Board Chair Nancy Kotani announced the appointment of five new directors to the Board, following the departure of six outgoing directors.
• 2025 Annual Report - E-Comm’s Annual Report for 2025 has been shared with our Board and partners and is available to view on our The report highlights the organization's achievements over the past year and recognizes the dedication of our employees, helping keep communities safe.
• 9-1-1 Educational Video – E-Comm partnered with Victoria Police to share a behind-the-scenes look at the 9-1-1 process. The educational video posted to social media shows how call takers, dispatchers, and first responders work together to quickly get the help people need during an emergency.

2024

• 2024 Annual Report
• 2024 Financial Statements

2023

• 2023 Annual Report
• 2023 Financial Statements

2022

• 2022 Annual Report
• 2022 Financial Statements

2021

• 2021 Annual Report
• 2021 Financial Statements

2020

• 2020 Annual Report
• 2020 Financial Statements

2019

• 2019 Annual Report
• 2019 Financial Statements

2018

• 2018 Annual Report
• 2018 Financial Statements

2017

• 2017 Annual Report
• 2017 Financial Statements

Historical information can be provided upon request via [email protected].