Deaf/Deaf-Blind, Hard-of-Hearing and Speech Impaired (DHHSI) Community

Text with 9-1-1

Text with 9-1-1 (T9-1-1) is a specialized texting service available for people who are Deaf/Deaf-Blind, Hard-of-Hearing or Speech Impaired (DHHSI) that allows registered users to communicate with 9-1-1 call-takers via text. To register visit Watch this step-by-step video in American Sign Language to learn how the service works and what to expect if you need to contact 9-1-1.

Text with 9-1-1 (T9-1-1) works differently than regular texting and there are very important things DHHSI persons need to know in order to use this special text service:

  • You must pre-register your cellphone with your cellphone company (e.g. TELUS, Rogers, Bell). Visit this website to register:
  • You must have a cellphone that can make voice calls and send/receive texts. If you are not sure if your cellphone can do both, check with your cellphone company (e.g. TELUS, Rogers, Bell).
  • Call from an area where T9-1-1 is available. Visit this website for a full list of communities where the service is available:
  • In an emergency, you must first dial 9-1-1 like any other caller to establish a voice connection – this is the only way a text session can start. Do not start texting until you get a text from the 9-1-1 operator.

It is important that DHHSI persons register their cellphone for T9-1-1 and learn how the service works. Visit to register your cellphone and learn more.

E-Comm also has a variety of education materials to help DHHSI persons and their families understand how T9-1-1 works, including a T9-1-1 diagram and special presentation that outlines the areas where T9-1-1 is available, details on how to register, how the service works and what to expect if you need to contact 9-1-1.

Scroll to the bottom of this page to view the Text with 9-1-1 diagram or click here.


Text with 9-1-1 statistics
For total 9-1-1 call volume statistics and monthly service level numbers visit our 9-1-1 call statistics page.

Year # Calls Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total Calls
2018 # Calls 1 3 2                   6
2017 # Calls 10  6  6  10  2  3  0  3  2  7  2  6 57

Text with 9-1-1 service areas in British Columbia in blue


Locations where Text with 9-1-1 is available (*E-Comm service area):



Bowen Island







Halfmoon Bay

Langley (City & Township)

Lions Bay

Maple Ridge

New Westminster

North Vancouver (District & City)


Pender Harbour

Pitt Meadows

Port Coquitlam

Port Moody


Roberts Creek





West Howe Sound

West Vancouver

White Rock


Furry Creek, Britannia, Porteau, Upper Squamish, Upper Cheakamus, Ring Creek, Pinecrest/Black Tusk Village

Howe Sound Communities of Ocean Point, Strachan Point, Montizambert Wynd, Bowyer Island and
Passage Island

Indian Arm/Pitt Lake Communities (Boulder Island, Carraholly Point, Northern Portion of Indian Arm and West side of Pitt Lake)

Pemberton Meadows, Mt. Currie, D’Arcy Corridor, Whistler-Pemberton Corridor

University of BC, University Endowment Lands, Barnston Island

Northern Vancouver Island: regional districts of Comox Valley, Strathcona, Mt. Waddington, Alberni-Clayoquot and Powell River (excluding Lasqueti Island)

Central and Southern Interiors: Regional Districts of Central Okanagan, North Okanagan, Central Kootenay, Columbia-Shuswap, Okanagan-Similkameen, Thompson-Nicola, East Kootenay, Kootenay-Boundary and Squamish-Lillooet (North) Northern Interior: Regional Districts of Fraser-Fort George, Cariboo, Kitimat-Stikine and Bulkley-Nechako Peace River Regional District: Chetwynd, Dawson Creek, Fort St. John, Hudson’s Hope, Pouce Coupe, Taylor and Tumbler Ridge      


NOTE: Calls to 9-1-1 via TTY (telephone typewriter) units will continue to be accepted

If a DHHSI caller doesn't have a TTY unit or pre-registered cellphone for Text with 9-1-1, the caller should dial 9-1-1 from a landline telephone and not hang up. The line will remain open. If you are calling from your home phone or a business telephone (a phone that plugs directly into a telephone outlet in the wall) the caller's address is displayed on the 9-1-1 operator's screen. This will allow the 9-1-1 operator to send police. For more information on TTY visit:

Click on the Text with 9-1-1 diagram below to learn more about Text with 9-1-1.

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