E-Comm’s strategic priorities guide our efforts to strengthen public safety communications and better serve our partners and communities. Our focus includes implementing an action plan in response to the Province’s Independent Review, preparing for Next Generation 9-1-1, and our broader organizational transformation.
Together, these priorities reflect our commitment to ensuring E-Comm is well positioned to meet the needs of today and the future.
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Action Plan
Following the Province’s Independent Review of E-Comm conducted by EY, E-Comm has developed a prioritized action plan to implement the review’s recommendations in collaboration with our partners, with a focus on rebuilding trust and strengthening our role as a client-centric leader in public safety communications.
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Next Generation 9-1-1
Next Generation 9-1-1 is an internet-protocol based, digital network which will replace the current analog system for 9-1-1. As the largest public safety answering point in the province, E-Comm is overseeing the implementation of Next Generation 9-1-1 on behalf of the 25 regional districts it serves, along with its police and fire call-taking and dispatch partners.
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Transformation Plan
In November 2022, the E-Comm Board of Directors approved a new transformation plan and budget. The multi-year plan addresses five strategic pillars: Operations, People and Culture, Governance and Stakeholders, Corporate Foundation, and NG9-1-1.
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