MEDIA ADVISORY: 22 fire departments transition dispatch to E-Comm

For immediate release – February 20, 2019

Vancouver, B.C.—E-Comm, the organization operating the largest 9-1-1 call centre in B.C., is now providing dispatch services for 15 fire departments in the Fraser Valley Regional District (FVRD) and seven fire departments in the Regional District of North Okanagan (RDNO).

Dispatch moves occurred over the last two weeks, with E-Comm completing all transitions at 6:05 a.m. today.

E-Comm has been the 9-1-1 answer point for the RDNO and FVRD since 2014 and 2016 respectively. This transition further strengthens this public safety partnership as E-Comm will now be providing call-taking and dispatch services for fire departments within these same regions.


E-Comm is the first point of contact for 9-1-1 callers in 25 regional districts in British Columbia and now provides dispatch services for more than 70 police agencies and fire departments. E‐Comm also owns and operates the largest multi‐jurisdictional, tri‐service wide‐area radio network in the province used by police, fire and ambulance personnel throughout Metro Vancouver and parts of the Fraser Valley. For more information visit

Media Contacts:

Jasmine Bradley
[email protected]

Fraser Valley Regional District
Jennifer Kinneman
[email protected]

Regional District of North Okanagan
Ashley Gregerson
[email protected]