The Celebration of Light is set to illuminate the skies on July 19, 23 and 26, drawing hundreds of thousands to Vancouver’s beaches and waterfront areas and E-Comm is reminding the public to help keep 9-1-1 lines free for emergencies.
While first responders are busy on the ground, E-Comm’s call takers and dispatchers are working hard behind the scenes to connect the public with the help they need.
Summer has historically been a busy time for E-Comm, with call volumes rising from 25—35% above the springtime average. E-Comm plans for this season year-round, and the Celebration of Light events account for some of the busiest call volumes annually. While additional staff have been scheduled, the fireworks are expected to be a busy event for emergency services, despite the added resources.
To help ensure a safe experience for everyone, E-Comm is sharing the following tips:
- Know when to call 9-1-1: Only call if there’s an immediate risk to life, safety, or property—such as a medical emergency, a crime in progress, or a fire. 9-1-1 is not an information line. If you are unsure, it’s best to err on the side of caution and call 9-1-1 so a call taker can determine what kind of help is needed. Learn more about how to Make the Right Call.
- Prevent pocket dials: Secure your phone before heading out or once you’ve finished taking photos and videos. E-Comm receives hundreds of accidental calls each day. If you dial 9-1-1 by accident, stay on the line and let the call taker know you’re safe.
- Know your location: In a large crowd, this can be difficult. Be ready to provide the name of the beach, park, cross streets, or nearby landmarks to help emergency responders find you faster.
- Answer questions from call takers: E-Comm staff ask specific questions to gather critical details for first responders. Staying calm and following their instructions helps ensure the fastest response possible.
E-Comm thanks everyone for doing their part to ensure a safe and enjoyable Celebration of Light.
Want to learn more? Follow @ecomm911_info on Instagram for live-updates from 7:00pm-11:00pm on July 19, 23 and 26.
-30-
About E-Comm
E-Comm is the first point of contact for 9-1-1 callers in 25 regional districts in British Columbia and provides dispatch services for more than 70 police agencies and fire departments across the province. E‐Comm also owns and operates the largest multi‐jurisdictional, tri‐service, wide‐area radio network in the province used by police, fire and ambulance personnel throughout Metro Vancouver and parts of the Fraser Valley.
Media contact
604-215-6248
[email protected]