Last night, E-Comm hosted its third annual Achievement, Contribution and Excellence (ACE) Awards ceremony, bringing together employees from across the organization to celebrate career milestones, honour retirees and recognize colleagues whose outstanding contributions have made a meaningful impact on public safety.
Behind every service milestone is an individual who has dedicated years of their career to supporting British Columbians during some of life’s most challenging moments. From everyday emergencies to major incidents that affect entire communities, E-Comm’s call-takers, dispatchers, technologists and support staff are there when help is needed most.
E-Comm proudly recognized 101 distinguished service milestones, ranging from five to 45 remarkable years. We also honoured seven retirees whose strength, resilience and unwavering commitment to public safety have helped shape E-Comm into the trusted organization it is today.
In addition to celebrating years of service, E-Comm presented four employees with ACE Awards in recognition of their exceptional achievements, leadership and dedication. Each award reflects the values, excellence and spirit that drive E-Comm’s mission and inspire those around them.
Above and Beyond — Jim B.
Jim B. was recognized for consistently demonstrating integrity, professionalism and a strong commitment to supporting others. As a peer coach, he successfully mentored eight new dispatch learners, adapting his approach to each individual while fostering a supportive and encouraging environment. Known for his calm demeanor and sense of humour, Jim is highly respected by his peers and regularly steps up to support his team in a variety of roles, always willing to help wherever needed.
Leadership Excellence — Colin Brittain
Colin Brittain was recognized for his collaborative leadership style and ability to build strong connections across all levels of the organization. He has played a key role in supporting the implementation of Next Generation 9-1-1, helping shape operational readiness and guiding teams through complex, large scale technology work. Widely respected for his knowledge, patience, and willingness to help others, Colin consistently demonstrates leadership that strengthens both his team and E-Comm as a whole.
Collaboration Champion — Sara Andreola
Sara Andreola was recognized for her exceptional collaboration, creativity, and positive approach to teamwork. Working across departments, she has played a key role in bringing E-Comm’s stories and public education campaigns to life through engaging and impactful communications. From leading major 9-1-1 awareness campaigns to creating E-Comm’s highest-performing social media content to date, Sara consistently combines innovation with a strong commitment to supporting others. Her collaborative spirit, generosity, and ability to connect teams have strengthened both the organization and its connection with the public.
Rising Star — Kiah Persson
Kiah Persson was recognized for the exceptional impact she has made in a short period of time through her strong work ethic, professionalism, and positive attitude. Quickly earning a reputation as a dependable and highly capable team member, she has transitioned seamlessly from call-taker to dispatcher, demonstrating confidence, sound judgment, and strong communication skills well beyond her years of experience. Known for her adaptability, kindness, and collaborative spirit, Kiah has already become a valued member of the team and is widely seen as a future leader within the organization.
As E-Comm continues to support first responders and communities across British Columbia, the ACE Awards serve as a reminder that our greatest strength is our people. Congratulations to all of this year’s recipients.