Port Moody police find operational benefits at E-Comm

Port Moody Police Chief Chris Rattenbury makes first radio broadcast from E-Comm’s communications centre on May 10.
Port Moody Police Chief Chris Rattenbury makes first radio broadcast from E-Comm’s communications centre on May 10.

After months of meticulous planning and preparation, the Port Moody Police Department officially integrated its dispatch with E-Comm on May 10 at 0813hrs.

Following the first radio broadcast from within the E-Comm communication centre, Port Moody Police Chief Chris Rattenbury shared more about the department’s decision to move to E-Comm.

“For me, the convincing factor for wanting to move our dispatch operations to E-Comm was the numerous operational benefits the organization is able to provide its policing partners,” said Chief Rattenbury. “This includes the amount of staff available at any given time to handle sudden increases in 9-1-1 call volume from within our community.”

“For me, the convincing factor for wanting to move our dispatch operations to E-Comm was the numerous operational benefits the organization is able to provide its policing partners.”

Chris Rattenbury
Port Moody Police Chief

Also in attendance for the transition were Port Moody Mayor Mike Clay and Councillor Diana Dilworth. Mayor Clay noted the department has traditionally only had one dispatcher on duty and will now have “a roomful of staff” available to support the police department.

“With the amount of growth our city has seen over the past few years it was becoming more difficult for a smaller department like ours to handle multiple calls with one dispatcher,” said Mayor Clay. “The additional staffing resources we are now able to call upon through our partnership with E-Comm means more resources to support our community, enhancing service for our residents and increasing officer safety.”

Mayor Mike Clay and Councillor Diana Dilworth get a firsthand look at new Port Moody police dispatch area at E-Comm.
Mayor Mike Clay and Councillor Diana Dilworth get a firsthand look at new Port Moody police dispatch area at E-Comm.

As part of the new partnership, E-Comm welcomed Port Moody’s experienced staff including Shelby Bruce, who joined E-Comm with 20 years’ experience as a dispatcher—nine of which were with Port Moody.

“The additional staffing resources we are now able to call upon through our partnership with E-Comm means more resources to support our community, enhancing service for our residents and increasing officer safety.”

Port Moody Mayor Mike Clay

“Change always comes with uncertainty, so the smooth and easy transition has been a welcome surprise,” shared Shelby. “It’s been great to meet new people and share new experiences, and I look forward to the learning opportunities ahead.”

E-Comm is no stranger to providing emergency communication services to the City of Port Moody. The Port Moody Police Department has been using E-Comm’s radio system for more than 15 years and E-Comm has been dispatching for Port Moody Fire-Rescue for 14 years.

“We are proud public safety partners with the City of Port Moody and look forward to providing its first responders and residents with resilient and effective services for years to come,” added David Guscott, E-Comm CEO.

Port Moody Dispatcher Devon Moon at the helm as transition occurs at 0813hrs.
Port Moody Dispatcher Devon Moon at the helm as transition occurs at 0813hrs.