Media Resources

Are you a member of the news media and have an enquiry? Please send all initial news and media enquiries to our Corporate Communications department. Email: Phone: 604-215-6248

In addition to our news releases, we have a variety of resources and facts and figures that describe E-Comm, our services and public safety partnerships.

Corporate Overview

E-Comm is the first point of contact for 9-1-1 callers in 25 regional districts in British Columbia, handling over 1.8 million 9-1-1 calls a year (99 per cent of B.C.’s 9-1-1 call volume). E-Comm also provides dispatch services for police and fire departments and operates the largest multi‐jurisdictional, tri‐service wide‐area radio network in the province used by police, fire and ambulance personnel throughout Metro Vancouver and parts of the Fraser Valley.

Fact Sheets


Media Assets

Contact Corporate Communications if you wish to publish any of these images.

E-Comm Call Taker (Vancouver Centre)

E-Comm Call Taker (Vancouver Island Centre)

Media Contact Information

For more information about E-Comm or emergency services in British Columbia, please contact:

Corporate Communications

604-215-6248 or email.

E-Comm is in operation 24-hours a day, seven days a week.

Our administration hours are Monday-Friday 8:00 a.m. – 4:30 p.m.
Contact our receptionist at 604-215-5000.