More than 1.3 million 9-1-1 calls answered so far in 2018

In October 2018, we’ve answered 132,451 9-1-1 calls.

So far in 2018 (to the end of October), E-Comm’s provincial 9-1-1 call volume is 1,324,951:

  • 67 per cent of calls are for police
  • 27 per cent of calls are for ambulance
  • 6 per cent of calls are for fire

Our service level target is to answer 95 per cent of 9-1-1 calls in five seconds or less. To the end of October, our service level is 98 per cent. The total number of 9-1-1 calls are for E-Comm’s service area: 26 regional districts and communities spanning from Vancouver Island to Alberta and from the U.S. borders to north of Prince George.

Find out more about our 9-1-1 call statistics.

We also received four Text with 9-1-1 (T9-1-1) calls in October, for a total of 40 calls so far in 2018. T9-1-1 is a specialized texting service available for people who are Deaf/Deaf-Blind, Hard-of Hearing or Speech Impaired (DHHSI) that allows registered users to communicate with 9-1-1 call-takers through text. Find out more about T9-1-1.