Loud, clear, connected: Abbotsford Fire Rescue moves to E-Comm Coverage

Vancouver B.C., May 27, 2020–Increased radio coverage, audio clarity and enhanced security are just some of the features now available to Abbotsford Fire Rescue Service after the department successfully transitioned to E-Comm’s Wide-Area Radio Network this morning. 

Abbotsford firefighters began communicating over the P25 digital network today at 0830hrs. This is the 16th fire department in the Lower Mainland to become part of the E-Comm radio system. More than three dozen police, fire, ambulance and other public agencies are on the network – including Abbotsford Police Department who joined in 2011.

“I’m pleased with Abbotsford’s new partnership with E-Comm,” said Abbotsford Mayor Henry Braun, “Public safety is always at the front of mind for our community and this improved communication is a positive step for our community.”

 “It’s critical for Abbotsford Fire Rescue Services to be able to communicate directly with our police and ambulance partners,” said Abbotsford Fire Chief Don Beer. “Now that we’re on the E-Comm system, we’re all able to talk with each other seamlessly when responding to multi-agency events like car crashes and large-scale hazmat incidents.” Chief Beer also cited significant safety improvements through increased area coverage and audio quality as additional benefits of the radio transition, along with noise-cancelling technology to reduce background sounds and allow responders to be heard more clearly in noisy environments. 

The fully encrypted P25 network allows first responder communication to be kept extra secure. The privacy of the public, who are being assisted by emergency services, is better protected during the necessary transmittal of personal and private information over the voice network.

“Firefighters often work in challenging environments such as collapsing buildings, fire-engulfed structures and underground concrete spaces where radio coverage has traditionally been an issue,” added Oliver Grüter-Andrew, E-Comm President and CEO. “Being able to provide enhanced radio coverage and audio quality is a critical part in keeping our first responder partners safe.”

The addition of Abbotsford Fire Rescue Service to the E-Comm radio network continues the public safety partnership between E-Comm and the City of Abbotsford. E-Comm began providing fire dispatch services for Abbotsford on February 22, 2019. E-Comm has also been the first point of contact for 9-1-1 callers in Abbotsford since September 19, 2017, the same day the organization began providing dispatch services for the Abbotsford Police Department.

BC Emergency Health Services within Metro Vancouver and Abbotsford, all police agencies in Metro Vancouver and Abbotsford and 16 fire departments in Metro Vancouver use the E-Comm Wide-Area Radio Network. The network has about 10,000 activate or available radios. In 2019, firefighters, police officers and paramedics made 48.9 million transmissions on the network.

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About E-Comm

E-Comm is the first point of contact for 9-1-1 callers in 25 regional districts in British Columbia and provides dispatch services for more than 70 police agencies and fire departments. E‐Comm also owns and operates the largest multi‐jurisdictional, tri‐service, wide‐area radio network in the province used by police, fire and ambulance personnel throughout Metro Vancouver and parts of the Fraser Valley.

About Abbotsford Fire Rescue Service

The Abbotsford Fire Rescue Service is responsible for the prevention and suppression of fires, the mitigation of the effects of dangerous goods incidents, assisting in the rescue of people from potentially dangerous situations, and assisting with medical emergencies in Abbotsford.

The Department operates eight Fire Halls. Career firefighters are assisted by auxiliary firefighters who are paged when required. Career firefighters operate out of Fire Hall 1, Fire Hall 2, Fire Hall 6 and Fire Hall 8, with one engine each. Career staffing enables the Fire Rescue Service to provide 24-hour year-round emergency response capabilities for fires, rescues, and other emergencies.

Media Contacts

Kelly Furey
E-Comm Corporate Communications
604-345-1520

Alex Mitchell
Public Affairs Officer
City of Abbotsford
604-751-3092