Vancouver, B.C., July 11 — At approximately 5:30 p.m. on July 10, Rogers Communications Inc., (Rogers) advised that services had been restored for most of their customers.
Please note that the 9-1-1 system was not compromised during the outage and remains fully functional at this time.
If you continue to experience problems with your cellular service, please contact Rogers directly.
E-Comm continues to advise members of the public without access to a working phone and in need of emergency services, to first try dialing 9-1-1. If you are unable to connect, find alternate means of contacting 9-1-1. This includes using a landline or wireless device serviced by a different carrier, going to a neighbour’s house, using phones at nearby businesses or community centres, or heading to the closest fire department for assistance. We also ask that people refrain from making test calls to 9-1-1. It is imperative we keep the lines open for emergency calls only.
For more information and updates about the outage contact Rogers Communications.
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Vancouver, B.C., July 8 —Today, at approximately 2 a.m., E-Comm began to receive reports of a telecommunications outage impacting Rogers and Fido customers across Canada. At this time customers with either carrier are not able to use their phones to make any calls; including to 9-1-1. Please note that the 9-1-1 system is not compromised and remains fully functional. At this time the outage impacts Rogers and Fido customers only.
E-Comm is advising members of the public without access to a working phone and in need of emergency services to find alternate means of contacting 9-1-1. This includes using a landline or wireless device serviced by a different carrier, going to a neighbour’s house, using phones at nearby businesses or community centres, or heading to the closest fire department for assistance. We also ask that people refrain from making test calls to 9-1-1. It is imperative we keep the lines open for emergency calls only.
For more information and updates about the outage contact Rogers Communications.
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Media Contact:
E-Comm 9-1-1
604-215-6248
[email protected]