NEWS RELEASE: Abbotsford police calls now dispatched by E-Comm

Vancouver, B.C.—Today at 7:33 a.m. the Abbotsford Police Department (APD) successfully transitioned its 9-1-1 and police call-taking services to E-Comm, British Columbia’s largest emergency communications centre. Dispatch followed at 7:56 a.m. Abbotsford is the first municipal police department outside Metro Vancouver to join E-Comm, and is its 18th police dispatch partner.

E-Comm has been providing 9-1-1 call-answer services for the Upper Fraser Valley since 2016 and today, also became the first point of contact for 9-1-1 callers in the City of Abbotsford. The first call to 9-1-1 following the cutover came in at 7:54 a.m. to report a fire. The call was transferred to the Fraser Valley Regional Fire Dispatch centre.

APD has been using the E-Comm radio system since 2011.


E-Comm is the largest 9-1-1 call centre in Canada, handling approximately 1.36 million emergency calls per year for 26 regional districts and communities spanning from Vancouver Island to Alberta and from the U.S. border, to north of Prince George.

E-Comm also provides call-taking and dispatch services to 36 police agencies and fire departments in southwest B.C. and operates the largest multi-jurisdictional, tri-service emergency radio system in the province. For more information visit

For additional information please contact

E-Comm 9-1-1

Jody Robertson
[email protected]

Abbotsford Police Department

Cst. Ian MacDonald
[email protected]