Warm weather expected to drive demand for 9-1-1 this summer
E-Comm forecasting 25—35% more 9-1-1 calls than March—April average
With the mercury set to rise this long weekend, E-Comm 9-1-1 is reminding the public to “Make the Right Call” – whether that be 9-1-1 in an emergency or through a number of other dedicated resources for less urgent situations.
In addition to seasonal hazards and climate related emergencies including flooding, wildfires and drought, warm weather typically drives increased calls for emergency services, with more people outdoors enjoying the sunshine at beaches, parks, patios and attractions.
During the summer months, E-Comm historically sees 9-1-1 call volumes rise by about 25—35% above the springtime average. To keep pace with the increased demand, E-Comm is adjusting staffing levels to align with anticipated increases during weekends, forecasted heat or weather patterns, and major events like Canada Day festivities.
“Whether staying close to home or traveling around B.C. this summer, E-Comm’s team of dedicated call takers and dispatchers are here to help when you need it the most,” says Communications Manager Carly Paice.
“If it’s an emergency that requires immediate attendance from police, fire, or ambulance, please call 9-1-1 right away. By following the lead of call takers, who will ask a series of questions, you help us get the critical information emergency responders on the ground need as quickly as possible.”
What to expect when you call 9-1-1
E-Comm’s 9-1-1 Queue Operators are the first connection point when the public calls 9-1-1. Operators will ask “do you need police, fire, or amblunce, for which city?” and then quickly connect you to the first responder agency.
Some calls for police and fire services are handled by E-Comm call takers and dispatchers, while others, including all ambulance calls are handled by other agencies at separate emergency communications centres across B.C.
Once you are connected to the appropriate agency, call takers will ask a lot of questions to get the most accurate and specific information to first responders.
Common questions during emergency calls often include your location (where are you, where is this happening), the nature of the incident (tell us what is going on), parties involved (descriptions of people, vehicles or other entities on scene), timing (when did this occur) and safety (are there any weapons, is anyone hurt).
Try your best to stay calm and answer the call taker’s questions and stay on the line until they let you know it is ok to disconnect. Do not hang up until the call taker says it’s okay.
Non-emergency situations
While most callers use 9-1-1 appropriately, not all calls that come through the emergency lines should be a 9-1-1 call. Some examples of non-urgent calls E-Comm already received in 2025 include parking violations, complaints about airlines, questions about traffic and requests for tech support.
9-1-1 vs. Non-Emergency
Keep non-urgent matters off 9-1-1. If you need non-urgent help for the police (for example, you return from a day at the beach to find your car has been broken into) call your local 10-digit non-emergency number or file a report online. Visit nonemergency.ca to learn more.
9-1-1 vs. 8-1-1
If you have health questions on heat-related symptoms, call 8-1-1 to speak with a public health nurse. If you, or someone else is in medical distress, call 9-1-1.
Wildfires
Elevated heat may increase risk of wildfire. To report a wildfire, unattended campfire, or open burning violation, call 1 800 663-5555 toll-free or *5555 on a cellphone.
Heat Warnings
Follow information and updates about heat warnings via Emergency Info BC.
- Spend time in air-conditioned spaces. Check with your local city services for information about cooling facilities.
- Check in on vulnerable friends, family and neighbours.
Know Your Location
Know your location, especially if you are camping, travelling, hiking or spending time in an area that is new to you. An exact address is always best, but landmarks and cross streets will also help us find you in an emergency.
City Services
Questions about water/fire restrictions, public recreation areas, noise control and all other bylaw infractions should be directed to your local city services. In Vancouver, call 3-1-1.