Vancouver, B.C. — E-Comm, Emergency Communications for British Columbia Incorporated, is pleased to announce its 2019-2020 Board of Directors. The announcement follows its Annual General Meeting, held at the organization’s Lower Mainland emergency communications centre today.
“From readying a new consolidated 9-1-1/police dispatch centre on southern Vancouver Island to approving our new strategic plan, (a)SPIRE 2025, 2018 was a year of new beginnings for E-Comm,” said Oliver Grüter-Andrew, E-Comm President and CEO. “As we celebrate our 20th year of operations, we look forward to continuing to enhance our efforts to deliver top-quality public safety communications services to first responders and the citizens of British Columbia.”
E-Comm’s Board of Directors includes elected officials, representatives of emergency services and the provincial government, in addition to municipal staff and local community and business leaders.
2019-2020 E-Comm Board of Directors
Board Chair & Independent Director
Cities of Coquitlam, Burnaby, New Westminster, Port Coquitlam, Port Moody, Village of Belcarra
City of Delta / Delta Police Board
Metro Vancouver and TransLink
Province of British Columbia
Vancouver Police Board
BC Emergency Health Services
Cities of Langley, Surrey and White Rock, Township of Langley
Independent Police Boards (Abbotsford, New Westminster, Port Moody, Transit Police, West Vancouver)
City of Richmond
City of Vancouver
Cities of Maple Ridge and Pitt Meadows
Province of British Columbia
City of North Vancouver, District of North Vancouver, District of West Vancouver, Village of Lions Bay
Cities of Surrey, Langley and White Rock, Township of Langley
The Board provides governance to E-Comm and is responsible for overseeing the Corporation’s strategic direction, finances and operating results. Management is accountable to the Board of Directors for the day-to-day operations and administration of the Corporation.
E-Comm is the first point of contact for 9-1-1 callers in 25 regional districts in British Columbia and provides dispatch services for more than 70 police agencies and fire departments. E‐Comm also owns and operates the largest multi‐jurisdictional, tri‐service wide‐area radio network in the province used by police, fire and ambulance personnel throughout Metro Vancouver and parts of the Fraser Valley. In 2018, E-Comm handled nearly 1.6 million 9-1-1 calls in B.C.
E-Comm began its public safety journey when it started answering 9-1-1 calls and providing dispatch services for police and fire departments on June 7, 1999. E-Comm now operates two 9-1-1 call centres and is the first point of contact for 9-1-1 callers in 25 regional districts across B.C. We also own and operate the largest multi-jurisdictional radio network of its kind in the province. All police agencies, 15 fire departments and B.C. Emergency Health Services in Metro Vancouver and Abbotsford use the E-Comm Wide-Area Radio Network to communicate their essential messages.
Here’s a look at other numbers that show the growth of E-Comm’s services over the last two decades.
In 1999 we started with 177 employees in one location. Today, we are a team of more than 650 in four locations.
In 1999, we were the first point of contact for 9-1-1 callers in two regional districts in B.C. Today, we’re the Public Safety Answer Point for 25 regional districts.
In 1999, we dispatched for eight agencies. Today, we are now providing dispatch services for 73 police and fire agencies.
In 1999, the E-Comm radio system had 1,300 radios. Now, police officers, fire fighters and ambulance paramedics in the Lower Mainland are actively communicating on some 7,000 next-generation radios.
As E-Comm marks 20 years of service, we extend a big thank you to our past and current staff, partners, board members and stakeholders. We’re working together to help save lives and protect property in B.C.
Emergency dispatchers, nurses and publicly funded health-care assistants will have easier access to workers’ compensation for mental-health disorders that come from work-related trauma.
Regulatory changes that take effect on Tuesday, April 16, 2019, make this possible. “These changes to the Mental Disorder Presumption Regulation are about fairness and support for workers who experience higher-than-average mental harm due to the jobs they do on behalf of British Columbians,” said Harry Bains, B.C. Minister of Labour.
“This is good news for B.C.’s emergency call takers and dispatchers,” said Oliver Grüter-Andrew, E-Comm President and CEO. “There is no doubt that, day in and day out, our people can experience high levels of emotional stress, as they work to save lives and support police and firefighters. They are the first contact for people experiencing trauma and that is often traumatic for them, as well.”
Oliver Grüter-Andrew, CEO of E-Comm at the podium. Left to right: Senior Provincial Executive Director Neil Lilley from BC Emergency Health Services, E-Comm dispatcher Nicolas Germain and B.C. Labour Minister Harry Bains. Photo: Province of B.C.
It’s Emergency Service Dispatchers’ and 9-1-1 Awareness Week (April 7-13, 2019). Proclaimed by the Province of B.C., the annual week recognizes the critical role of call takers and dispatchers in keeping the public and police, fire and ambulance personnel safe. Watch this video for some messages from E-Comm’s police and fire dispatch partners.