Halfway into 2018 with more than 750,000 answered 9-1-1 calls in B.C.

 From January to June 2018, we’ve answered 753,845 9-1-1 calls in B.C.

  • 98% of these calls were answered in 5 seconds or less
  • 70% of the calls came from cell phones and 30% from landlines
  • 66.4% of the calls received were for police, 5.2% for fire and 28.4% for ambulance

Our service level target is to answer 95 per cent of 9-1-1 calls in five seconds or less. The total number of 9-1-1 calls are for 26 regional districts and communities spanning from Vancouver Island to Alberta and from the U.S. borders to north of Prince George.

E-Comm is responsible for 92 per cent of the province’s 9-1-1 call volume with approximately 1.45 million 9-1-1 calls in 2017. Find out more about our 9-1-1 call statistics.

We also received five Text with 9-1-1 (T9-1-1) calls in July, for a total of 19 calls so far in 2018. T9-1-1 is a specialized texting service available for people who are Deaf/Deaf-Blind, Hard-of Hearing or Speech Impaired (DHHSI) that allows registered users to communicate with 9-1-1 call-takers through text. Find out more about T9-1-1.