MEDIA ADVISORY: Update on service disruption – March. 16, 2024

At approximately 6:00 am on Saturday, March 16, 2024, E-Comm was made aware of a service disruption that impacted several of its systems. This led to a temporary slow-down in processing of some emergency calls through 9-1-1.

E-Comm activated its back up protocols to ensure the continuity of its 9-1-1 services, which includes a secondary call-taking site and assistance from our partners at BCEHS.

E-Comm’s Technology Services team have been working diligently to restore affected systems and to assess the impact of the outage. The cause is believed to be a server malfunction as a result of overheating.

Phone services, including 9-1-1 and police non-emergency lines, were operating normally as of 11:00 am on March 16, 2024.