Skills:
- Can type at least 44 words per minute
- Adapts to technology easily
- Can learn fast—especially when it comes to geography
- Understand and relay information from someone experiencing a tough situation
- Quick with questions and can accurately summarize information
- Strong problem solving abilities
- Can multitask with ease
Qualifications:
- High school diploma or the equivalent level education
- Can obtain a security clearance carried out by Vancouver Police Department
- Been a Canadian citizen or Permanent Resident for a minimum of three of the last five years
- Available to work full time 12-hour shifts including evenings, overnights, weekends and holidays (our Emergency Communications Centres are staffed 24 hours a day, 7 days a week, 365 days a year.)
Personality Traits:
All personality types can be a successful call taker but these are some of the traits that we find really help:
- You thrive in a fast paced environment
- You have the ability to remain calm under pressure
- You like people and empathize with others
- You know how to take charge and are good at diffusing conflict
- You can be assertive when you need to be but always remain respectful
- You like working with a team and are open to receiving feedback to get better at what you do
- You find helping others from all different walks of life meaningful
Are you ready to answer the call? Download this brochure to find out more about the job of a call taker at E-Comm.